Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kasonde Mulenga

Langley,BC

Summary

Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.

Overview

3
3
years of professional experience

Work History

Store Associate

Zumiez
12.2023 - Current
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.

Warehouse Picker

Cts Turbo
03.2022 - 08.2023
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Checked product levels and recommended new purchases.
  • Supervised and trained new staff in performing census.
  • Supported warehouse operations by participating in cross-functional teams for process improvements.
  • Kept work areas neat, clean and free from debris.
  • Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Lube Technician

Ocean Park Ford
11.2021 - 03.2022
  • Boosted repeat business by establishing rapport with customers and providing knowledgeable recommendations on vehicle upkeep.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Conducted vehicle inspections and recorded results in database to comply with vehicle inspection requirements.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Contributed to team success by collaborating with colleagues on complex repairs and maintenance tasks.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Exceeded performance targets regularly by quickly diagnosing problems and executing appropriate solutions.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.

Lot Attendant

Jim Pattison Hyundai
02.2021 - 06.2021
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
  • Demonstrated commitment to customer satisfaction while handling valet services during busy dealership events or peak hours.
  • Parked and retrieved cars according to customer needs.
  • Answered questions and provided information about [Area of expertise].
  • Supported sales team with vehicle preparation, ensuring optimal presentation for potential buyers.
  • Minimized client wait times by quickly locating requested vehicles for test drives or delivery.
  • Parked and retrieved vehicles to enhance efficient use of parking space.
  • Supported overall cleanliness of facility through light custodial duties including trash removal, sweeping walkways, or cleaning windows when necessary.

Education

High School Diploma -

Surrey Christian School
Surrey, BC
06.2021

Skills

  • Honest and Dependable
  • Flexible Hours
  • Customer Service
  • Reliable and Responsible
  • Merchandise Display Creativity
  • Excellent Written and Verbal Communication

Timeline

Store Associate

Zumiez
12.2023 - Current

Warehouse Picker

Cts Turbo
03.2022 - 08.2023

Lube Technician

Ocean Park Ford
11.2021 - 03.2022

Lot Attendant

Jim Pattison Hyundai
02.2021 - 06.2021

High School Diploma -

Surrey Christian School

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Kasonde Mulenga