Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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KASHYAP RAJ

Tecumseh,ON

Summary

To Provide exceptional service to customers in a fast-paced work environment. Successful in solving customer grievances with solid communication and interpersonal skills. Innovative sales representative with 4 years of experience connecting customers to products and services with ease while demonstrating professionalism and friendliness. Holding RIBO and LLQP license.

Overview

10
10
years of professional experience

Work History

Sales Broker

Hub International
06.2023 - 08.2024
  • Identify customer needs and meets or exceeds client expectations
  • Manage customer calls and other contact channels and meet sales objectives
  • Develop and maintain auto and property insurance product knowledge expertise
  • Correctly input customer underwriting information into a quoting system
  • Generate a premium estimate and discuss product and price options with the client
  • Sell the policy based on the features of the product and the company
  • Up-sell and cross-sell policy coverage
  • Answer inquiries about coverage, deductibles, processes, claims, etc
  • Coordinated with product development teams to provide feedback on client needs and preferences, contributing to the enhancement of offerings

Customer Service Specialist

HGS Canada
12.2020 - 05.2023
  • Excellent telephone skills which help to work as primary liaison between customer and company
  • Taking care of concerned customers and solving their issues which could not be handled by team members
  • Proficient in using data entry software, including experience with Enterprise Resource Planning (ERP) and customer relationship management software
  • Providing training and education to the new staff and successfully preparing them to work on the floor
  • Managing brand new and existing client accounts, ensuring campaigns are hitting their strategic targets
  • Efficiently handle large volume of customer calls enhancing the ability to work under pressure
  • Develop innovative ideas to sell products and services to the customers and handle their requests for activations, upgrades, payments, and other services

CIRCLE K
01.2017 - 10.2019
  • Oversaw the daily & weekly activities of five-six employees
  • Ensured employees were paid correctly and timely in accordance with company policy
  • Performed all inventory duties for convenience
  • Trained all new employees in compliance with company policy
  • Responsible for hiring employees
  • Answered phone, served customers & resolved customers & employees issues
  • Handled all sales transactions, prepared sales reports daily & bank deposits
  • Performed all inventory duties for convenience

Sales Representative

Best Safety Services
11.2014 - 11.2016
  • Generating leads and meeting / exceeding sales goals
  • Negotiating all contracts with prospective clients
  • Helping determines pricing schedules for quotes, promotions, and negotiation
  • Preparing weekly and monthly reports
  • Co-ordinating sales efforts with marketing programs
  • Visiting potential clients to evaluate needs and promoting products and services
  • Answering client questions about credit terms, products, prices, and availability

Education

Registered Insurance Broker of Ontario -

01.2023

Life insurance qualification program - LLQP CERTIFICATION LICENCE

Durham college
ON
01.2022

International Business Management - Marketing

Lambton college
ON
01.2014

Bachelor of Business Administration - Information & Technology

Sardar Patel University
01.2012

Skills

  • Negotiation
  • Communication
  • Time Management
  • Business Opportunity Maximization
  • Profitability
  • Product Knowledge
  • Customer Service
  • Risk Management
  • Due Diligence
  • Financial System Understanding
  • KYC
  • KYP
  • Canadian Taxation System
  • Client Experience
  • MS Excel
  • MS Word
  • Outlook
  • MS Office Proficiency

Languages

English
Full Professional
Hindi
Native or Bilingual

References

Available on Request.

Timeline

Sales Broker

Hub International
06.2023 - 08.2024

Customer Service Specialist

HGS Canada
12.2020 - 05.2023

CIRCLE K
01.2017 - 10.2019

Sales Representative

Best Safety Services
11.2014 - 11.2016

Registered Insurance Broker of Ontario -

Life insurance qualification program - LLQP CERTIFICATION LICENCE

Durham college

International Business Management - Marketing

Lambton college

Bachelor of Business Administration - Information & Technology

Sardar Patel University

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