Kasey Okafor
Calgary,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
9
9
years of professional experience
Work History
Manager /Dental Assistant
Tri City Orthodontics
09.2013 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Full reception duties; Answering phone calls, booking appointments, confirming appointments, insurance cheque’s, sending claims and opening and closing duties
- Supervised and led team of dental hygienists and support staff. Trained new employee's
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
RDA
Springhetti Dental Centre
01.2011 - 06.2013
- All RDA duties, Sterilization, making sports guards, making whitening trays
- Full reception duties; Answering phone calls, booking appointments, confirming appointments, insurance cheques, sending claims, closing end of the day (day sheets etc.), closing month end, and payroll.
- Explained treatment procedures and instructed patients on home care guidelines.
RDA
Eagle Creek Dental, CDA
06.2009 - 01.2011
- My Duties as a new graduate were; Ordering supplies, Assisting the dentist with all dental procedures
- All reception duties, answering the phones, booking appointments, Insurance deposits, customer service (sending insurance claims, taking payments).
Education
Certificate - Certified Dental Assistant
Douglas College
New Westminster, BC06.2009
Skills
- All reception duties
- Excellent Communication, Organization and Administrative skills
- Customer Service
- Managing Multiple Tasks
- Retail Sales Customer Service
- Microsoft Word
- Team Leadership
- Staff Management
Timeline
Manager /Dental Assistant
Tri City Orthodontics
09.2013 - 12.2017
RDA
Springhetti Dental Centre
01.2011 - 06.2013
RDA
Eagle Creek Dental, CDA
06.2009 - 01.2011
Certificate - Certified Dental Assistant
Douglas College
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