Summary
Overview
Work History
Education
Skills
Availability
Timeline
Generic

Kartike Hirani

Scarborough,ON

Summary

Hard working professional with excellent Customer Service and superb organizational skills with keen attention to detail. Results-oriented team player with a proven ability to work in a multi-tasking environment and interface with all levels of the organization.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Circle K
02.2023 - Current
  • Increased sales
  • Handled cash and took CoreMark deliveries
  • Provided great customer service by being polite and greeting the customers.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Assistant Manager

Vruttallay Builders Uganda Limited
08.2020 - 12.2020
  • Handled payment of salaries and incomes
  • Responded to customer problems and inquiries.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Handled approximately 80 workers a day, looking at the site and seeing if the work is being done as expected and improving the result of the outcome

Education

Honours BCOM in Financial Planning - Financial Planning

Seneca College
Toronto, ON
01.2026

High school graduate -

JG International School
01.2021

Skills

  • Fast learner with excellent communication and interpersonal skills
  • Resourceful team player who excels at building trust relationships with Clients, vendors, and colleagues
  • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes and coaches employees to meet high-performance standards
  • Innovative problem-solver who can generate workable solutions and resolve complaints
  • Strong oral, and verbal communication, negotiating, and decision-making
  • Confident user of Microsoft office and search engines

Availability

  • Tuesday-Friday (Afternoons)
  • Saturday-Monday (Anytime)

Timeline

Customer Service Representative

Circle K
02.2023 - Current

Assistant Manager

Vruttallay Builders Uganda Limited
08.2020 - 12.2020

Honours BCOM in Financial Planning - Financial Planning

Seneca College

High school graduate -

JG International School

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Kartike Hirani