KARTIK GUPTA
Markham,ON
Summary
Outgoing and results-driven individual excelling in communication and relationship-building. Possesses foundational knowledge of sales techniques and adept at leveraging persuasive communication and negotiation skills. Committed to driving revenue growth and fostering customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Representative
Toronto Snow Pros
01.2024 - Current
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Expanded customer base through door to door, cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Guest Experience Leader
McDonald's
02.2023 - 12.2023
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Maintained a high level of product knowledge about the hotel''s amenities services, enabling detailed explanations to guests efficiently guiding them toward those most suited their preferences.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
Education
Diploma - Financial Services
Centennial College (Progress Campus)
Toronto, ON12-2024
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Sales presentations
- Sales closing
- Negotiation tactics
- Upselling and cross selling
- Customer needs assessment
- Cold calling
- CRM proficiency
- Lead generation
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
• Microsoft Office Specialist (Word 2019 Associate)
• Microsoft Office Specialist (Excel 2019 Associate)
• Certified in the IFSE Canadian Investment Funds course.
• Certified in the CSC Canadian Securities Course
Timeline
Sales Representative
Toronto Snow Pros
01.2024 - Current
Guest Experience Leader
McDonald's
02.2023 - 12.2023
Diploma - Financial Services
Centennial College (Progress Campus)
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