Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Karm  Patel

Karm Patel

York,ON

Summary

Experienced professional with a track record in team leadership and staff supervision. Strong problem-solving and decision-making skills. Exceptional customer service and conflict resolution abilities. Proficient in time management and multitasking. Skilled in organizational and coordination tasks, with a foundation in MS Office and basic computer programming.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Overnight Lead Department Manager

Walmart
Etobicoke, ON
08.2024 - Current
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Customer Service Associate,

Walmart
Etobicoke, ON
10.2021 - 05.2025

Replenished inventory to ensure product availability.

Assisted in team functions and processed cash transactions.

E-commerce Department Manage

Walmart
Etobicoke, ON
05.2023 - 08.2024
  • Coordinated logistics operations to ensure accurate order processing, timely deliveries, and reduced operational costs.
  • Managed inventory efficiently, ensuring timely order fulfillment and minimized stock shortages.
  • Expanded global reach by integrating additional payment gateways catering specifically to international customers.
  • Enhanced customer satisfaction by streamlining e-commerce processes and improving website functionality.

Customer Service Lead

State Bank of India , IT
Gujarat, India
04.2020 - 06.2021
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Improved team efficiency by implementing new training procedures and streamlining work processes.

Education

Diploma Of Higher Education - IT Network

Seneca College of Applied Arts And Technology
North York, CA
01.2022

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Training and mentoring
  • Task delegation

Languages

English
Full Professional

Certification

WHMIS (Workplace Hazardous Materials Information System), 07/01/20

Smart Serve Ontario, 08/01/20

Certified Course on Computer Concepts, BITNET Education, 06/01/21

Certificate in C Language, BITNET Education, 07/01/

  • CM - Certified Manager Certification
  • Certified Training in Banking Industry - 2020
  • HLLQP licensed - current

Timeline

Overnight Lead Department Manager

Walmart
08.2024 - Current

E-commerce Department Manage

Walmart
05.2023 - 08.2024

Customer Service Associate,

Walmart
10.2021 - 05.2025

Customer Service Lead

State Bank of India , IT
04.2020 - 06.2021

Diploma Of Higher Education - IT Network

Seneca College of Applied Arts And Technology
Karm Patel