Karlita Martinez
San Diego
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
22
22
years of professional experience
Work History
IDENTITY THEFT ADVISOR
Identity Theft Resource Center
SAN DIEGO, CA
02.2023 - Current
- Provide trauma-informed assistance to victims through inbound calls, texts, emails, and live chat.
- Accurately input, maintain, and update case records in a call center database.
- Monitor and stay current on emerging identity theft trends, scams, and misuse patterns.
- Notify management of any new scams or relevant information.
- Support human trafficking survivors by providing guidance and resources for identity theft recovery.
BILLING/HUMAN RESOURCES ASSISTANT
The Phoenix Rising
Las Vegas, Nevada
12.2020 - 12.2024
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed, scheduled and coordinated office functions and activities for employees.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed numerous client accounts to track and collect money owed.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Generated and sent invoices, reminders and notices to customers and third parties.
OFFICE MANAGER
River City Vision Center
Jacksonville, Florida
08.2017 - 02.2019
- Administered payroll and maintained proper documentation of employee personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Managed, scheduled and coordinated office functions and activities for employees.
- Managed office budget to handle inventory, postage and vendor services.
- Scheduled and confirmed patient appointments and consultations.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Completed relevant insurance and other claim forms.
ASSISTANT MANAGER
Georgia Peach World
Townsend, Georgia
03.2017 - 08.2017
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified customer needs by asking questions and advising on best solutions.
- Reset store displays for special events and seasonal merchandise changes.
- Replenished and arranged items to maintain appearance.
- Created successful strategies to develop and expand customer sales.
SERVICE REPRESENTATIVE
Kaiser Permanente Call Center
El Cajon, California
11.2007 - 05.2016
- Answered incoming calls and emails, providing frontline customer support or assistance for healthcare patients
- Processed patient account changes with proprietary software.
- Escalated patient concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing patient by attending closely to concerns and developing solutions.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Experienced in the departments of Primary Care, Pediatrics, Obstetrics & Gynecology and Dermatology
SUPERVISOR
VONS
Coronado, California
05.2006 - 03.2008
- Delegated work to staff, setting priorities and goals.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Notified management of customer or employee accidents.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Managed cash register operations using POS system and processed sales and returns.
- Answered questions and inquiries per shift regarding products, prices and availability.
Member Service Representative
Community Health Group
Chula Vista, California
06.2007 - 07.2007
- Researched medical claims for validity to resolve discrepancies.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Determined liability, compensability and benefits due on each claim.
- Collected deposits or payments and arranged for billing.
- Answered member questions about products and services.
- Presented and explained services and products to meet member needs.
RECEPTIONIST
Fredericka Manor Care Center
Chula Vista, California
05.2004 - 06.2007
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Education
Bachelor of Arts - Health Care Management
Columbia College
Columbia, MO03.2021
Associate of Science - Business Administration
Columbia College
Columbia, MO10.2020
Certificate - Medical Administrative Assistant
Pima Medical Institute
Chula Vista, CA01.2010
High School Diploma Graduated -
Southwest High School
San Diego, California06.2006
Skills
- Critical Thinking
- Problem Solving
- Verbal and Written Communication
- Time Management
- Problem-Solving
- Administrative Skills
- Organization and Prioritization
- Detail-Oriented
- Office Administration
- Hard Working
References
References
AVAILABLE UPON REQUEST
Timeline
IDENTITY THEFT ADVISOR
Identity Theft Resource Center
02.2023 - Current
BILLING/HUMAN RESOURCES ASSISTANT
The Phoenix Rising
12.2020 - 12.2024
OFFICE MANAGER
River City Vision Center
08.2017 - 02.2019
ASSISTANT MANAGER
Georgia Peach World
03.2017 - 08.2017
SERVICE REPRESENTATIVE
Kaiser Permanente Call Center
11.2007 - 05.2016
Member Service Representative
Community Health Group
06.2007 - 07.2007
SUPERVISOR
VONS
05.2006 - 03.2008
RECEPTIONIST
Fredericka Manor Care Center
05.2004 - 06.2007
Associate of Science - Business Administration
Columbia College
Certificate - Medical Administrative Assistant
Pima Medical Institute
High School Diploma Graduated -
Southwest High School
Bachelor of Arts - Health Care Management
Columbia College