Karli Saloma
Oakland
Summary
Dynamic Field Service Supervisor at DHL Express with a proven track record in enhancing service delivery and operational efficiency. Expert in performance monitoring and customer service management, I developed training programs that improved team skills and compliance. Adept at fostering collaboration, I resolved customer inquiries swiftly, strengthening client relationships and ensuring safety standards.
Overview
5
5
years of professional experience
Work History
Field Service Supervisor
DHL Express
09.2020 - Current
- Managed field operations to enhance service delivery and streamline processes.
- Conducted performance metrics analysis to identify areas for operational improvement.
- Supervised and coordinated daily activities of field service teams to ensure efficiency.
- Developed staff training programs to enhance team skills and service knowledge.
- Monitored compliance with safety protocols to maintain a secure work environment.
- Resolved customer inquiries promptly to maintain strong client relationships.
- Facilitated team meetings to promote collaboration and share best practices.
- Established procedures to enhance operational efficiency and reduce downtime.
- Trained new employees on company policies and operational standards.
- Conducted regular safety audits to ensure adherence to industry regulations.
Education
Bachelor of Arts - English Literature
Seattle Pacific University
Seattle, WA06-2011
Skills
- Safety meetings
- Customer service management
- Scheduling jobs
- Managing service operations
- Staff management
- Team direction
- Field operations
- Performance monitoring
- Service documentation
- Cross-functional coordination
- Teamwork and collaboration
- Customer service
Timeline
Field Service Supervisor
DHL Express
09.2020 - Current
Bachelor of Arts - English Literature
Seattle Pacific University