Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Greg Tomson

Calgary

Summary

Hardworking Field Service Manager with 26-year door/dock career. Collaborates across all levels of company to execute strategic plans and achieve company goals. Confident and personable with excellent computer skills.

Completed hours and schooling for my 442 industrial electrician ticket.

Completed welding course at Durham College.

Certified rolling steel fire door technician.

Completed Supervisor and training course Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Field Service Supervisor

Lenworth Building Services
10.2019 - 03.2024
  • Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
  • Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
  • Facilitated communication between office personnel, subcontractors, and customers.
  • Established strong relationships with clients through excellent communication skills and professional conduct.
  • Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
  • Implemented innovative solutions to reduce costs while maintaining high-quality service delivery standards.
  • Achieved higher customer retention rates by addressing concerns promptly and building trust-based relationships with key accounts.
  • Spearheaded process improvement initiatives to reduce service costs.
  • Coordinated logistics for personnel transportation, equipment shipments, and accommodations during remote assignments.
  • Monitored work performance and quality to maintain standards.
  • Increased revenue generation through upselling additional services during routine maintenance visits based on client needs assessment.
  • Contributed to business development efforts by identifying new opportunities for growth in the field service market segment.
  • Maintained schedule of up to [Number] service calls.
  • Coordinated repairs and maintenance actions for fleet [Type] equipment.
  • Enhanced team performance by implementing efficient scheduling and resource allocation strategies.
  • Led team of up to 24 service technicians in field activities.
  • Checked safety practices and integrity of PPE.
  • Promoted safety awareness within the team, leading to a reduction in workplace accidents and incidents.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement initiatives.
  • Developed training materials and conducted workshops to build a skilled and knowledgeable workforce.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

Service Technician

Wilcox Door Sertvice
05.2008 - 10.2019
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Worked on Airport Hanger doors, oversized rolling steel doors up to 45'w x 50'H
  • Worked on multi-blade doors, some oversized 50'W x 40'H
  • Worked on all manufacture's of docks and restraints as well as all sizes of sectional doors.
  • Started my electrical apprenticeship
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.

Service Technician

Eastern Overhead Door
01.1999 - 04.2008
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.

Education

Mechanical Engineering Technology

Durham College
Oshawa, ON

Industrial Electrican 442 -

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
2018

Welding Course CWB Approved

Durham College, Whitby Technical Campass
Whitby, ON
1995

Skills

  • Safety meetings
  • Customer Service Management
  • Scheduling jobs
  • Managing service operations
  • Client Relationships
  • Preparing Work Orders
  • Safety Planning
  • Employee Scheduling
  • Managing projects
  • Technical Support
  • Coordinating projects
  • Creating estimates
  • Field Operations
  • Performance monitoring
  • Mechanical Aptitude
  • Attention to Detail
  • Dependable and Consistent
  • Team Collaboration
  • Adaptability and Flexibility
  • Job Prioritizing
  • Decision-Making
  • Employee Safety Training
  • Professional Communication
  • Safety Compliance
  • Relationship Building
  • Customer Relations
  • Data Entry and Analysis
  • Analytical and Critical Thinking
  • Employee Motivation
  • Worker Training
  • Conflict Resolution
  • Work Area Inspection
  • Outside Contractor Oversight
  • Personnel Skill Assessments
  • Quality Assurance

Languages

English
Full Professional

Timeline

Field Service Supervisor

Lenworth Building Services
10.2019 - 03.2024

Service Technician

Wilcox Door Sertvice
05.2008 - 10.2019

Service Technician

Eastern Overhead Door
01.1999 - 04.2008

Mechanical Engineering Technology

Durham College

Industrial Electrican 442 -

Conestoga College Institute of Technology And Advanced Learning

Welding Course CWB Approved

Durham College, Whitby Technical Campass

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