Karlie Almendariz
Fairfield
Summary
Detail-oriented professional with a background in restaurant operations. Known for exceptional cash handling and adherence to food safety practices. Ready to leverage experience in enhancing customer experiences and ensuring seamless service.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Server & Shift Leader
Mary's Pizza Shack
Fairfield, CA
04.2022 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to streamline order delivery and enhance efficiency during peak hours.
- Trained new team members on menu items, service protocols, and restaurant policies to maintain consistency.
- Resolved customer complaints promptly, fostering a welcoming atmosphere and encouraging repeat business.
- Managed cash register operations, accurately processing payments and balancing daily sales at end of shifts.
- Coordinated with management to implement improved workflow processes, resulting in reduced wait times for customers.
- Monitored dining area for cleanliness and organization, ensuring compliance with health and safety standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Restaurant Hostess
Texas Roadhouse
Fairfield, CA
01.2021 - 02.2022
- Greeted and seated guests efficiently, enhancing overall dining experience.
- Managed reservation system to optimize table turnover and minimize wait times.
- Coordinated with kitchen and service staff to ensure timely food delivery.
- Maintained cleanliness and organization of front-of-house areas for guest comfort.
- Collaborated with team members to create a welcoming atmosphere for all patrons.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma -
Rodrigues High School
Fairfield, CA06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- Menu memorization
Certification
- CNA - Certified Nurse Assistant
Timeline
Server & Shift Leader
Mary's Pizza Shack
04.2022 - Current
Restaurant Hostess
Texas Roadhouse
01.2021 - 02.2022
High School Diploma -
Rodrigues High School