Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chrystal Coller

Ajax

Summary

Dynamic and results-driven restaurant server with a proven track record. Skilled in upselling techniques, enhancing customer satisfaction, event organization, and team collaboration, I excel in fast-paced environments while maintaining food safety standards and guest expectations. Committed to delivering exceptional service and memorable dining experiences.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server/Server Shift Leader

Jack Astor's
11.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

General Manager

Hub Restaurant & Lounge
03.2013 - 08.2022
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.

Server

The Boathouse Fine Dining
02.2012 - 02.2013
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Graduate Certificate - Hospitality And Resort Business Management

Canadian Tourism College
Surrey, BC
01-2011

Skills

  • Strong work ethic
  • Exceptional customer service
  • Hospitality service expertise
  • High volume dining
  • Sales techniques
  • Suggestive selling
  • Positive and professional
  • Reliable and responsible
  • Multitasking Abilities

Certification

  • Smart Serve Certificate
  • First Aid Certification

Timeline

Server/Server Shift Leader

Jack Astor's
11.2022 - Current

General Manager

Hub Restaurant & Lounge
03.2013 - 08.2022

Server

The Boathouse Fine Dining
02.2012 - 02.2013

Graduate Certificate - Hospitality And Resort Business Management

Canadian Tourism College

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Chrystal Coller