Karlee Sawatzky
St. Catharines,ON
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Copacabana
09.2023 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Server
Hungry Putter
05.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma -
Denis Morris Catholic High School
St. Catharines, ON06.2025
Skills
- Reservation Coordination
- Greeting guests
- Customer Service
- Reservation planning
- Service prioritization
- Excellent communication skills
- Dependable
Timeline
Restaurant Hostess
Copacabana
09.2023 - Current
Server
Hungry Putter
05.2023 - 09.2023
High School Diploma -
Denis Morris Catholic High School
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