Emily Coombes
Edmonton,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Restaurant Hostess
Boston Pizza
06.2023 - 02.2024
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier
Sobeys
11.2022 - 03.2023
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Upsold additional products and services to customers, increasing revenue.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Certificate - Fashion Marketing
Olds College
Olds, AB 09.2007 - 04.2008
Skills
Reservation coordination
Guest Relations Management
Food inspection
Front-of-house display creation
Reservations Coordination
Conflict Resolution
High-volume dining
Menu Memorization
Coordinating tasks
Relationship Building
Reservation planning
Guest Relations
Sales and Marketing
Server Support
Social Perceptiveness
Complex Problem-Solving
Customer Service
Service prioritization
Handling Complaints
Menu presentation
Cash Handling
Active Learning
Reading Comprehension
Table Bussing
Safe Food Handling
Item promotion
Dining area maintenance
Food station setup
Greeting guests
Judgment and Decision Making
Strong multitasking
Up-selling techniques
Reservation handling
Cleanliness and hygiene
Restaurant layout knowledge
Personal presentation
Efficient seating
Food Running
Team Collaboration
Guest Engagement
Telephone reception
Complaint Handling
Exceptional communication
Effective Multitasking
Certification
Pro serve
Timeline
Pro serve
04-2024
Restaurant Hostess
Boston Pizza
06.2023 - 02.2024
Cashier
Sobeys
11.2022 - 03.2023
Certificate - Fashion Marketing
Olds College
09.2007 - 04.2008