Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Karlee Kochen

Richmond,B.C.

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Backup Recreation Facility Clerk

City of Richmond
Richmond, B.C.
06.2010 - Current
  • Formulating daily timecards, and the checking and entering of payroll.
  • Bank deposits, balancing floats, cash out reconciliations.
  • Actively listening to customers, handling concerns quickly and escalating major issues to manager.
  • Knowledgeable in POS, CLASS, Book It, Microsoft Word, Microsoft Excel, Microsoft Outlook, REDMS, and PeopleSoft HCM.
  • Performing duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Resolving problems, improving operations and providing exceptional service.

Cashier/Receptionist Community Services

City of Richmond
Richmond, B.C.
10.2007 - Current
  • Operating cash register for cash, cheque and credit card transactions with excellent accuracy levels.
  • Helping customers with program registrations, membership sales and general inquiries.
  • Knowledgeable in Perfect Mind, POS, CLASS, Book It, Microsoft Word, Microsoft Excel, Microsoft Outlook, REDMS, and PeopleSoft HCM
  • Booking birthday parties and room rentals
  • Assisting checking and entering of payroll
  • Performing all opening and closing procedures
  • Completing daily cash outs
  • Working closely with supervisor to solve problems and handle customer concerns.
  • Mentoring new team members on POS system operation and customer service strategies.

Recreation Facility Clerk

City of Richmond
Richmond, B.C.
12.2016 - 03.2020
  • Formulated daily timecards, and checking and entering of payroll.
  • Bank deposits, balancing floats, cash out reconciliations.
  • Completed monthly attendance reports.
  • Scheduling, mentoring and supervising front desk team.
  • Actively listened to customers, handled concerns quickly and escalated major issues to manager.
  • Assisted in hiring and training of new staff.
  • Knowledgeable in POS, CLASS, Book It, Microsoft Word, Microsoft Excel, Microsoft Outlook, REDMS, and PeopleSoft HCM.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Resolved problems, improved operations and provided exceptional service.

Auxiliary Head Attendant

City of Richmond
Richmond, B.C.
05.2007 - 10.2007
  • Operating cash register for cash, cheque and credit card transactions with excellent accuracy levels.
  • Helping customers with program registrations, membership sales and general inquiries.
  • Knowledgeable in POS, CLASS, Book It, Microsoft Word, Microsoft Excel, Microsoft Outlook, and REDMS
  • Booking birthday parties and room rentals
  • Performing all opening and closing procedures
  • Completing daily cash outs
  • Working closely with supervisor to solve problems and handle customer concerns.

Education

Associate of Arts -

Kwantlen College University
Richmond, BC
2009

Skills

  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Administrative and Office Support
  • Establishing and Maintaining Customer Relationships

Certification

· BCRPA Certified Weight Training

· BCRPA Personal Trainer

· CPR and First Aid Certification

Additional Information

· English

· French

Timeline

Recreation Facility Clerk

City of Richmond
12.2016 - 03.2020

Backup Recreation Facility Clerk

City of Richmond
06.2010 - Current

Cashier/Receptionist Community Services

City of Richmond
10.2007 - Current

Auxiliary Head Attendant

City of Richmond
05.2007 - 10.2007

Associate of Arts -

Kwantlen College University

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Karlee Kochen