Summary
Work History
Education
Skills
Timeline
Generic

DEBBIE MISSLINGER

Richmond,BC

Summary

Driven Acting Recreation Facility Clerk highly skilled in managing registrations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Work History

Recreation Facility Clerk- Acting

Community Services Division
2022 - Current
  • Supervised daily operations of front desk team, ensuring exceptional service to community center patrons. Provided information and assistance regarding recreation programs.
  • Managed various administrative tasks, including facility bookings, cash handling, deposits, payroll, and scheduling.
  • Proficiently utilized City of Richmond's software tools such as Peoplesoft, Outlook, Microsoft Office, Xplor Recreation, and REDMS.
  • Cultivated strong relationships with user groups, local businesses, and community associations.
  • Exhibited high-level customer service by promptly addressing inquiries in alignment with City of Richmond policies and core values.

Recreation Customer Service Attendant

Community Services Division
2019 - Current
  • Served customers in friendly, efficient manner following outlined steps of service.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Resolved problems, improved operations and provided exceptional service.
  • Carried out day-day-day duties accurately and efficiently.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Knowledgeable of daily programs schedules, closures, and special events
  • Familiar with facility guidelines/policies and reasons behind them

Strata President

Apple Greene Park
2013 - Current
  • Supervising $15 million remediation project - Design and Development Directing governing body of prominent strata corporation, one of British Columbia's largest
  • Performing administrative responsibilities, including handling correspondence Executing daily decisions crucial for smooth operation of strata corporation Serving as primary liaison between owners, facility manager, external consultants, and general contractors
  • Managing employee recruitment and termination processes Delivering presentations of proposals and innovative concepts to owners and management
  • Enforcing bylaws and regulations
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols

Dental Office Administrator- Practicum

Landsdowne Dental And Implant Clinic
2021 - 2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Completed bi-weekly payroll for 15 employees

Manager/ Senior Merchandiser

Seas on Shore
2007 - 2022
  • Using keen eye for details to manage product line appraisals and appropriate pricing for each product
  • Providing exceptional benefit in terms of buying and trend analysis
  • Welcoming customers and directing them to right products
  • Ensuring customer shopping experience is positive by assisting them through every phase- from choosing products to paying cash
  • Finding right suppliers and vendors, and negotiating prices
  • Stock control, budgeting and ideas pitching
  • Audit cash drawers and bank deposits.
  • Trained and developed new associates on POS system and key sales tactics.

Private Tutor

English Tutor
2000 - 2005
  • Assist students in understanding core English language concepts, such as correct pronunciation, parts of speech, and basic writing
  • Assist with homework by providing students with avenues to think and attempt questions
  • Offering exceptional ability to explain grammar and literature concepts to students without overwhelming their senses
  • Vocabulary building, English pronunciation, language concepts and expression
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
  • Held meetings with parents and guardians each grading period to discuss students' progress and respond to concerns
  • Created tailored lesson plans and study guides to teach and assist students in area of study

Education

Dental Office Administration - Diploma-With Honors

CDI College
Vancouver, BC
2021

Fashion Merchandising Program -

Vancouver Community College
Vancouver, B.C
2006

Japanese Language Studies -

Kwantlen College
Richmond, B.C
2005

Skills

  • Knowledge of computer applications Xplor Recreation, Outlook, Microsoft office, People Soft, Power Point REDMS
  • ARETE - Violence Prevention Training
  • WHMIS training- Workplace Hazardous Materials Information System
  • Knowledge of Public Sector (IPS)
  • Occupational First Aid - Basic life support (CPR-A)/ Small wound management/ Critical airway, breathing and circulation interventions with C-Spine management
  • Truth and Reconciliation Certificate
  • POS systems knowledge, preforming cashiering duties accurately

Timeline

Recreation Facility Clerk- Acting

Community Services Division
2022 - Current

Recreation Customer Service Attendant

Community Services Division
2019 - Current

Strata President

Apple Greene Park
2013 - Current

Dental Office Administrator- Practicum

Landsdowne Dental And Implant Clinic
2021 - 2022

Manager/ Senior Merchandiser

Seas on Shore
2007 - 2022

Private Tutor

English Tutor
2000 - 2005

Dental Office Administration - Diploma-With Honors

CDI College

Fashion Merchandising Program -

Vancouver Community College

Japanese Language Studies -

Kwantlen College
DEBBIE MISSLINGER