Karla Maria Bullock

• Review commercial accounts' data for discrepancies and adjustment errors across multiple lines of business to ensure accuracy and compliance to Business Adjustment Policy. Highlight root causes that impact company goals and budgets.
• Enter data, organize and maintain files and records in company's data base.
• Update policies to prevent errors causing unnecessary escalations/audits.
• Review accounts highlighted for fraudulent activities and present data findings and resolutions to Senior Management during monthly review
• Assisted with the implementation of Rogers Unison (allows business owners to operate their business on the go). Provide regular and ongoing reporting on the status of new initiatives, proactively anticipating and highlighting risks, and developing contingency plans.
• Key contributor of Rogers Voice ID (a multi-layered voice print to eliminate fraud and enhance security). Investigate, failed voice ID installation/set up, track and record steps for achieving resolutions. And create job aids to assist employees in setting up the voice ID tool.

Building relationships and loyalty with customers via friendly, efficient and high-quality customer service; completing administrative activities associated with Maintain, reconcile and updates client account information, and reviews and resolves as required.

• Prepares service orders (local, regional, or national) within pre-determined cycle times.

• Adjust purchase orders based on changes that occur and follows orders through to completion.

• Interfaces/liaises with other departments and partners to coordinate specific client needs.

• Renew and negotiate major accounts and long-term contracts.

• Clarify, analyze, and assess small business needs while adhering to company policies, guidelines, and ethics.
• Process accurate timely transactions (billing/payments) in CRM and improve customer satisfaction through product/service recommendations.
• Troubleshot issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintain email, scanning, and incoming mail
• Co-ordinate the flow of client information and transactions.
• Maintain the filing system for manual documents and digital information
• Order office supplies and maintain inventory
• Perform data entry