GEORGE GAKPETOR
Summary
Highly experienced Network Analyst and Network Security Engineer with strong knowledge of network protocols, hardware, and software. Proven track record of network design, troubleshooting, developing, and implementing secure network solutions to meet organizational objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Network Analyst
Rogers Business Communications
04.2023 - Current
- Improved network performance by analyzing and optimizing configurations.
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Enhanced network security with regular software updates and patches.
- Reduced downtime by proactively monitoring system health and addressing potential issues.
- Collaborated with IT team members to design and implement efficient network infrastructure.
- Conducted regular audits to ensure compliance with industry standards and best practices.
- Trained new employees on network operations procedures, ensuring seamless integration into the team.
- Implemented effective backup strategies, ensuring data integrity in the event of system failures or disasters.
- Completed comprehensive risk assessments for critical assets within the network environment, identifying vulnerabilities and recommending mitigation measures.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Upgraded network software and hardware for optimized performance.
- Configured and installed wireless controllers, routers and switches.
- Defined security requirements for mainframe, workstations and personal computers.
- Mitigated risk by analyzing complex computer systems to assess vulnerabilities.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Designed and evaluated WAN and LAN connectivity technologies.
- Performed network security design and integration duties.
- Coordinated escalations both internally and externally during outage and degraded events
- Set up hardware and software in optimal configurations to meet network performance requirements.
Network Analyst 1
Shaw Business Communications
07.2022 - 03.2023
- Acted as an escalation point for support team to troubleshoot enterprise data, voice and video networks.
- Implemented regular alerting and monitoring of network performance, reducing network down-time by 12% through quicker response time.
- Acted as an escalation point for support team to identify and troubleshoot complex Meraki Cloud-Managed SD-WAN firewalls, switches, access points issues.
- Assisted with support in configuration and troubleshooting VPN, BGP, OSPF and MPLS.
- Rapidly resolved critical Network outages, restoring services for over 2000 users in less than two hours.
- Maintained updated system documentation and inventory, enhancing the Shaw ability to respond to network emergencies.
Managed Technical Specialist
Shaw Business Communications
01.2021 - 07.2022
- Acted as first point of contact for Shaw Business clients for issues concerning Network, Voice, and Video.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Implemented robust cybersecurity measures to protect sensitive company data from unauthorized access or loss.
- Trained users on desktops, laptops and mobile devices.
- Recommended technology upgrades to improve client security.
- Used ticketing systems to manage and process support actions and requests.
- Explained network security measures in simple terminology to help users understand malware and phishing threats.
- Configured hardware and granted system permissions to new employees.
Technical Support Representative
Shaw Cablesystems G.P
12.2018 - 01.2021
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Troubleshooted internet, phones and TV issues best client satisfaction.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
IT Support Specialist
Adaptive Technical Inc
07.2018 - 12.2018
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Advanced Certificate - Computer Networking Technician
Saskatchewan Polytechnic
Regina, SK05.2018
Bachelor of Arts - Statistics And Geography
University of Ghana
Accra - Ghana06.2004
Skills
- Network Security
- Systems design
- Network Performance Analysis
- Account security maintenance
- Security logs
- Incident Response
- Network Troubleshooting
- IPS signature updates
- VoIP Systems
- Network configuration
- Load Balancing
- Network performance monitoring
- Technical Documentation
- Network device monitoring
- Change Management
- VLAN Management
- VPN implementation
- Network Access Control
- IP Addressing
- Routing Protocols
- Data Center Management
- Quality of Service
- Switching Technologies
- Firewall Administration
- Multitasking
- Decision-Making
- Self Motivation
- Security management
- SIEM
- IT best practice framework expertise
- Problem-solving aptitude
- SSP
- Relationship Building
- Diagnostic Testing
- Intrusion Detection Systems
- Microsoft Hyper-V Server
- Telecommunications Systems
- Intrusion Detection
- Disaster Recovery
- Data Encryption
- Security Planning
Languages
English
Full Professional
Chinese (Mandarin)
Limited Working
Certification
- CompTIA Security+
- ISC2 - CyberSecurity
- CCNA - Cisco Certified Network Associate
REFERENCES
Mr. Brock Frazer, Manager, Rogers Business Communications. Tel: 250-739-3769
Mr. Alexander Templeton, Supervisor, Shaw Cable system, Vancouver. Tel: 778-867-5575
Mr. Jeff Lacell, Instructor from Saskatchewan Polytechnic, Regina Campus Tel: 306-775- 7510
Timeline
Network Analyst
Rogers Business Communications
04.2023 - Current
Network Analyst 1
Shaw Business Communications
07.2022 - 03.2023
Managed Technical Specialist
Shaw Business Communications
01.2021 - 07.2022
Technical Support Representative
Shaw Cablesystems G.P
12.2018 - 01.2021
IT Support Specialist
Adaptive Technical Inc
07.2018 - 12.2018
Advanced Certificate - Computer Networking Technician
Saskatchewan Polytechnic
Bachelor of Arts - Statistics And Geography
University of Ghana
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