Karla Pérez-Valle
Waterford
Summary
Bilingual professional with 8+ years of experience in customer service, team leadership, and operations within retail and supply chain environments. Proven track record of optimizing workflows, improving customer satisfaction, and coaching high-performing teams. Fluent in English and Spanish, adept at conflict resolution and order accuracy.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
NuCal Foods
02.2022 - Current
- Handled inbound customer inquiries, processed orders, and resolved account/billing issues, ensuring fast and accurate outcomes.
- Coordinated with supply chain and pricing teams to maintain product availability and fulfill orders promptly.
- Contributed to cross-departmental process enhancements, reducing order delays and improving service levels.
Service & Engagement Team Lead
Target
06.2021 - 02.2022
- Directed daily store operations across guest services, checklanes, drive-up, and gift registry to deliver a seamless shopping experience.
- Managed team scheduling to align staffing with peak traffic, supported cash operations, and responded promptly to guest issues.
- Developed and coached 50+ Guest Advocates, leading recognition initiatives and performance accountability to exceed service and sales targets.
Sales Specialist
Home Depot
01.2017 - 08.2021
- Met and exceeded department sales goals by assessing customer needs, recommending products, and closing sales.
- Maintained clean, safe, and fully stocked aisles; handled product displays and signage while supporting adjacent departments.
- Provided friendly, knowledgeable customer service, leveraging in-depth product understanding and completing safety training.
Education
High School Diploma -
Waterford High School
Waterford, CA01.2015
Skills
- Customer Engagement & Retention
- Team Leadership & Development
- Order Processing & Issue Resolution
- Inventory Management & Merchandising
- Data Entry & Billing Accuracy
- Bilingual: English Spanish
- Cross-department collaboration
Timeline
Customer Service Representative
NuCal Foods
02.2022 - Current
Service & Engagement Team Lead
Target
06.2021 - 02.2022
Sales Specialist
Home Depot
01.2017 - 08.2021
High School Diploma -
Waterford High School