Sergio Gutierrez Fragoso
9009 Langdon Av North Hills
Summary
Customer-focused professional with 5+ years of experience in fast-paced retail, service, and administrative environments. Proven ability to build customer trust, resolve issues efficiently, and support team goals. Bilingual in English and Spanish, with strong communication, multitasking, and problem-solving skills. Reliable, adaptable, and motivated to grow within customer service or operations roles.
Overview
8
8
years of professional experience
Work History
Service Experience Representative
Nordstrom Rack
2149 Victory Blvd Woodland Hills , CA
08.2021 - Current
- Delivered high-quality customer service by responding to inquiries and providing personalized product recommendations.
- Processed purchases, returns, and exchanges accurately while adhering to company policies.
- Maintained organized sales floor and displays to support merchandising and sales goals.
- Handled customer concerns professionally, contributing to positive store experiences.
- Collaborated with team members to meet daily performance targets and operational standards.
Mail Clerk
Nordanyan Law
2517 W Burbank Blvd , CA
04.2019 - 06.2021
- Sorted and distributed incoming and outgoing mail with a high level of accuracy and confidentiality.
- Scanned, uploaded, and organized documents into internal systems.
- Identified discrepancies in paperwork and resolved issues promptly.
- Supported office communication and workflow efficiency.
Waiter/Cashier
Las Fuentes Restaurant
18415 Vanowen St Reseda , CA
07.2018 - 06.2019
- Provided attentive table service and ensured customer satisfaction during high-volume shifts.
- Maintained cleanliness and organization of dining areas to support efficient service.
- Handled cash and card transactions accurately.
- Verified customer identification for alcohol sales in compliance with regulations.
- Remained calm and professional when managing difficult situations.
Education
Certificate - Business Administration
UEI College
5445 Balboa Blvd Encino CA 9131605.2019
High School Diploma -
James Monroe High School
9229 Haskell Ave North Hills CA 9134306.2018
Skills
- Bilingual Customer Support (English & Spanish)
- Customer Engagement & Retention
- Point-of-Sale (POS) & Payment Processing
- Problem Resolution & Conflict Management
- Multitasking in High-Volume Environments
- Team Collaboration & Communication
- Time Management & Attention to Detail
- Calm & Professional Under Pressure
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Service Experience Representative
Nordstrom Rack
08.2021 - Current
Mail Clerk
Nordanyan Law
04.2019 - 06.2021
Waiter/Cashier
Las Fuentes Restaurant
07.2018 - 06.2019
Certificate - Business Administration
UEI College
High School Diploma -
James Monroe High School