Karla Cruz
Tustin
Summary
Enthusiastic student with experience in training and customer service. Demonstrates strong organizational skills and teamwork through effective staff organization and support. Ready to apply analytical thinking and problem-solving abilities in a part-time role.
Overview
3
3
years of professional experience
Work History
Store Trainer
La La Land Cafe
Irvine, CA
01.2026 - Current
- Trained new staff on operational procedures and customer service standards
- Developed training materials to enhance employee knowledge and performance
- Conducted regular assessments to evaluate staff proficiency in service techniques
- Implemented feedback mechanisms to improve training effectiveness and employee engagement
- Mentored team members, fostering a collaborative and supportive work environment
- Improved store efficiency by developing and implementing comprehensive training programs for new employees.
- Collaborated with management to identify skill gaps within the team, devising tailored workshops to address areas of weakness.
Barista
Tierra Mia Coffee
Santa Ana, CA
05.2025 - 01.2026
- Prepared high-quality espresso beverages according to established recipes and standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
- Provided exceptional customer service, fostering positive relationships and enhancing customer satisfaction.
- Operated coffee brewing equipment, troubleshooting issues to minimize downtime and maintain product quality.
- Assisted in training new baristas on coffee preparation techniques and customer service protocols.
Sales Associate
Edikted
Irvine, CA
11.2024 - 05.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability for high-demand items.
- Engaged with customers to understand their needs and provide tailored solutions.
- Collaborated with team members to execute promotional campaigns effectively.
- Resolved customer inquiries and concerns promptly, fostering positive relationships.
- Utilized point-of-sale systems efficiently to streamline sales operations and reporting.
Lead Swim Instructor
Aqua Tots
Tustin, CA
06.2023 - 06.2024
- Instructed swim lessons for diverse age groups, ensuring safety and skill development.
- Developed customized lesson plans to meet individual learning needs of students.
- Monitored progress and provided constructive feedback to enhance performance.
- Collaborated with parents to discuss student achievements and areas for improvement.
Education
No Degree - Applied Mathematics
Santiago Canyon College
Orange, CA06.2028
Skills
- Computer skills
- Onboarding
- Point of sale systems
- Teamwork
- Problem-solving
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Store Trainer
La La Land Cafe
01.2026 - Current
Barista
Tierra Mia Coffee
05.2025 - 01.2026
Sales Associate
Edikted
11.2024 - 05.2025
Lead Swim Instructor
Aqua Tots
06.2023 - 06.2024
No Degree - Applied Mathematics
Santiago Canyon College
UC Irvine Badge
-Digital Credential in (Fundamentals of Cell Culture)
-Digital Credential in (Molecular Biology Laboratory Techniques)