Karla Robles
San Diego
Summary
Results-driven Supervisor of Operations known for high productivity and efficient task completion. Specialized in strategic planning, team leadership, and process optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and goal achievement.
Overview
15
15
years of professional experience
Work History
Supervisor of Operations
Tiajuana foodcourt
Chula Vista
05.2020 - 04.2025
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Greeted customers and responded to informational requests.
- Maintained work area and kept cash drawer organized.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Reviewed vendor invoices for accuracy before authorizing payment transactions.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
El Cacho Fish Taco Stand
Owner Operator Independent
Chula Vista
07.2016 - 03.2020
- Provided direction and guidance to employees.
- Developed strategic plans to increase profitability and efficiency.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Analyzed market trends to identify new business opportunities.
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Pawnbroker
Monte de piedad
San Diego
01.2014 - 05.2016
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
- Researched electronics and other items online to identify market value.
- Created displays to promote new products or services offered by the store.
- Adhered to company policies regarding security procedures while handling money.
- Priced, tagged and resold items not retrieved by owners within specified timeframes.
- Verified authenticity and value of items brought in for pawning or selling.
- Checked identification for every individual bringing in merchandise and verified against police stolen item database.
- Resolved customer complaints effectively in a polite and professional manner.
Cashier
Carl's Jr
San Diego
09.2011 - 10.2013
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Offered customers carry-out service at completion of transaction.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Verified that orders were accurate and complete before delivering them to customers.
- Received payment from customers and made change as needed.
- Performed opening duties such as setting up registers with required supplies for shift operations.
Cashier
Gap Outlet
San Ysidro
07.2010 - 04.2011
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Offered customers carry-out service at completion of transaction.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
High School Diploma -
San Ysidro High School
San Diego, CA07-2011
Child Development
Southwestern College
Chula Vista, CASkills
- Employee training
- Team building
- Customer service
- Inventory management
- Conflict resolution
- Continuous improvement
- Employee motivation
- Professionalism
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Supervisor of Operations
Tiajuana foodcourt
05.2020 - 04.2025
El Cacho Fish Taco Stand
Owner Operator Independent
07.2016 - 03.2020
Pawnbroker
Monte de piedad
01.2014 - 05.2016
Cashier
Carl's Jr
09.2011 - 10.2013
Cashier
Gap Outlet
07.2010 - 04.2011
High School Diploma -
San Ysidro High School
Child Development
Southwestern College