Antonino Terrasi
Saint laurent
Overview
25
25
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Costco
Montreal
06.2014 - Current
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Guided employees in handling difficult or complex problems.
- Responded to information requests from superiors, providing specific documentation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Restaurant Manager
Paulo Deli
Montreal
03.2000 - 03.2014
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted with kitchen preparation during peak times as needed.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Adhered to all health department regulations regarding food storage and preparation.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted staff by serving food and beverages or bussing tables.
- Trained new employees to perform duties.
- Distributed food to service staff for prompt delivery to customers.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Education
High School Diploma -
Henri Bourassa
Montreal, QC06-1992
Skills
- Employee training
- Performance evaluation
- Customer service
- Conflict resolution
- Team leadership
- Inventory management
- Quality assurance
- Time management
- Scheduling
- Multitasking
- Staff evaluation
- Handling complaints
- Employee relations and conflict resolution
- Self motivation
- Reliability
- Leadership and change management
- Goal attainment
Certification
- i have a BSP liscence for security guard
Languages
English
Professional
French
Professional
Italian
Professional
Timeline
Supervisor of Operations
Costco
06.2014 - Current
Restaurant Manager
Paulo Deli
03.2000 - 03.2014
High School Diploma -
Henri Bourassa