Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Antonino Terrasi

Saint laurent

Overview

25
25
years of professional experience
1
1
Certification

Work History

Supervisor of Operations

Costco
Montreal
06.2014 - Current
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Guided employees in handling difficult or complex problems.
  • Responded to information requests from superiors, providing specific documentation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.

Restaurant Manager

Paulo Deli
Montreal
03.2000 - 03.2014
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assisted with kitchen preparation during peak times as needed.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Assisted staff by serving food and beverages or bussing tables.
  • Trained new employees to perform duties.
  • Distributed food to service staff for prompt delivery to customers.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Supervised and trained staff in customer service, food handling, and safety protocols.

Education

High School Diploma -

Henri Bourassa
Montreal, QC
06-1992

Skills

  • Employee training
  • Performance evaluation
  • Customer service
  • Conflict resolution
  • Team leadership
  • Inventory management
  • Quality assurance
  • Time management
  • Scheduling
  • Multitasking
  • Staff evaluation
  • Handling complaints
  • Employee relations and conflict resolution
  • Self motivation
  • Reliability
  • Leadership and change management
  • Goal attainment

Certification

  • i have a BSP liscence for security guard

Languages

English
Professional
French
Professional
Italian
Professional

Timeline

Supervisor of Operations

Costco
06.2014 - Current

Restaurant Manager

Paulo Deli
03.2000 - 03.2014

High School Diploma -

Henri Bourassa

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Antonino Terrasi