Karla Chimoy
Buena Park
Summary
Bilingual candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent problem-solving skills and efficient verbal and written communication.
Overview
9
9
years of professional experience
Work History
Bilingual Contact Center Agent
Walker Advertising
03.2018 - Current
- Helping Spanish speaking community to receive help from associated law firms through one of the most recognized companies in California known as "Los Defensores".
- Helping English speaking community by connecting them to associated law firms through our company brand "1-800-THELAW2".
- Screening calls before connecting Spanish and English-speaking customers to our associated law firm offices.
- Sell our service applying sales techniques that allow us to taylor our responses according to the consumer's needs.
- Answering up to 30 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
- Keeping a high number of connected calls, which allowed me to win contests and an annual award in 2022.
- Assisting customers who reached us online or through text messages.
- Communicating with management through calls or e-mails needed.
- Hosting media events targeted to Spanish speaking potential customers and help advertising our company brand.
Restaurant Team Member
MAR PIZZA
03.2017 - 04.2018
- Greeted guests pleasantly and answered menu questions.
- Managed over 40 calls per day from English and Spanish-speaking customers.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Obtained ServSafe certificate in order to learn proper handling of food.
- Prepared food orders, cooking on grill and operating fry station.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
Quality Control Technician
Flying Foods Group
04.2016 - 02.2017
- Communicated with people from different cultures and countries which main languages were Spanish and English.
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Provided trainings every month to over 80 team members about food safety procedures.
Education
Some College (No Degree) - Medical Interpretation
Souther California School of Interpretation
High School Diploma -
Pamer
12.2011
Skills
- Positive and charismatic Personality
- Proactivity and Multitasking
- Simultaneous and Consecutive interpreting skills
- Tone and Language Variations
- Verbal and Written Communication
- Idea Brainstorming
- Problem Solving Skills
- Computer Proficiency
- Social Media Platforms
- Email Communication
Timeline
Bilingual Contact Center Agent
Walker Advertising
03.2018 - Current
Restaurant Team Member
MAR PIZZA
03.2017 - 04.2018
Quality Control Technician
Flying Foods Group
04.2016 - 02.2017
High School Diploma -
Pamer
Some College (No Degree) - Medical Interpretation
Souther California School of Interpretation
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