Indira Sidhu
Edmonton
Summary
Experienced candidate proficient in numerous software applications with a strong understanding of data analysis. Possesses a keen eye for identifying and capitalizing on opportunities to enhance business operations. Skilled public speaker with the ability to effectively communicate ideas to diverse audiences. Solid background in public administration and policy implementation, resulting in a results-driven government professional. Demonstrated skills in project management, regulatory compliance, and stakeholder engagement that have been instrumental in achieving success. Known for fostering team collaboration and adapting to evolving needs. Expertise lies in delivering impactful solutions and ensuring optimal outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bilingual Western Contact Call Center Business Agent (SP04)
Canadian Revenue Agency
09.2024 - Current
- Provide explanations and/or clarification to clients over the telephone in response to enquiries concerning the filing and processing of Individual or Business Tax Returns
- Explain various social programs administered by the CRA
- Gather information from taxpayers to establish the precise nature of their enquiry or request
- Research possible responses or solutions using a variety of internal and external information sources
- Use techniques and Agency practices to operate various computer applications and systems required to enter information, research, analyze and resolve questions or problems and requests raised by taxpayers, including payment reconciliation
Bilingual Debt Management Call Center Collections Agent (SP03)
Canadian Revenue Agency
05.2024 - 09.2024
- Built long-term relationships with clients via vibrant response and verbal contact
- Answered client questions related to their debts with the CRA, as well as researched, and resolved client issues via REMITS in a timely manner
- Built strong collaborative working relationships with colleagues, and management
- Assist clients with their outstanding debts with the CRA in an inbound and outbound call center environment
- Data management
- Conduct interviews by telephone to gather and verify information, request and negotiate payment of outstanding amounts within prescribed parameters, request missing returns and provide a legal warning to taxpayers
- Verbally respond to telephone enquiries pertaining to system-generated letters and provide general collection and compliance information
- Gather and verify taxpayer contact information, recovery sources and other relevant information and input data on to Agency electronic diaries
- Refer unresolved accounts, or accounts meeting a predetermined criteria to other staff within the Agency
Part-Time-Chocolate Advisor/Keyholder
Lindt Chocolate Shop
09.2021 - 09.2024
- Perform daily operational efficiencies to support exceeding store sales plan
- Regularly maintain appropriate levels of all store supplies, within budget
- Perform point of sale (POS) terminal analysis and reservation maintenance to ensure customer needs are met and to prevent losses
- Provided in-store hospitality for clients to make their shopping experience as comfortable as possible whiles enforcing COVID-19 safety protocols and policies
- Provided customers with blissful moments (samples) and profound chocolate knowledge
- Conducted loss prevention activities including inventory control, and access management
- Store manager on duty
- Act as a brand ambassador for our products and services
- Provide excellent customer service
- Act as a team member to achieve sales targets and goals
- Maintain merchandising and visual standards
- Support with cash handling and inventory duties including restock of products
- Assist with corporate gifting
- Responsible for the safe closing of the store
Part-Time Commissionaire
Commissionaires Ottawa
03.2023 - 08.2024
- Perform daily patrols
- Ensure access control is followed and client property is secured
- Monitors CCTV equipment
- Maintain positive attitude and professional working relationships with employees, visitors and clients
- Maintain high standards of personal appearance and deportment
- Respond to alarms and utilization of alarm panels
- Provide assistance to employees, clients and visitors
- Complete daily logs and written reports as necessary
- Ensure that the reception desk is monitored when not on patrol
- Competently investigate suspicious activity, safety and fire hazards, and other security related situations
- Communicates with operations/dispatch/mobile supervisor and co-workers
- Records inspection findings in a concise factual manner
- Ensure strict access control
- Check IDs, sign in clients, visitors, and contractors
- Complete the site reporting requirements
- Respond to emergencies and building alarms (e.g
- Elevator entrapments, medical emergencies, etc.)
- Provide escort to departments/buildings on site
- Backup for the Card Access Office
- Ensure all Health and Safety protocols are followed and maintained
Security Officer (SU03)
Canadian Revenue Agency
04.2018 - 04.2020
- Enhanced Reliability Security Clearance
- Working knowledge of the Personnel Security Screening system (PSS)
- Built long-term relationships with clients via vibrant response and verbal contact
- Conducted finger printing, security clearances, and photo identification card renewals
- Created letters, meeting notes, presentations, spreadsheets, and other records as directed by my manager
- Answered client questions related to security, as well as researched, and resolved client issues via WINFAST in a timely manner
- Built strong collaborative working relationships with colleagues, and management
- Conducted new employee screenings
- Conducted security presentations and supported onboarding activities for new team members
Part-time Sales & Marketing Coordinator
On the dance floor boutique
01.2016 - 08.2017
- Promoted to a leadership position in recognition of a strong work ethic and demonstrated the ability to provide exceptional customer service
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Trained new employees on the floor, in dancewear, custom shoes and custom order sales, and various other positions to support team efficiency
- Assessed, motivated and empowered team members to perform in a manner that builds customer satisfaction and loyalty, leading to retention and growth
- Updated social media accounts featuring promotions and products
Education
Post-Baccalaureate Diploma - Community Justice & Corrections
Macewan University
Edmonton, AB06-2026
Certificate - Hospital Unit Clerk
Norquest College
Edmonton06-2025
Bachelor of Social Science - Criminology
University of Ottawa
Ottawa, ON07-2024
High School Diploma -
Ecole Secondaire Norval-Morrisseau
Richmond Hill, ON06-2017
Skills
- Performance tracking
- Problem-solving skills
- Customer service and care
- Critical thinking
- Clear communication
- Documenting information
- Customer complaint resolution
- Service support
- Information documentation
- Technical support
- Follow-up calling
- Attention to detail
- Problem-solving abilities
- Multitasking
- Verbal and written communication
- Microsoft office
- Risk assessment
- Professionalism
Accomplishments
- Supervised team of 12 staff members.
Languages
French
Native or Bilingual
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional
Spanish
Full Professional
Guyanese Patoi
Native or Bilingual
Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification Level C
- [Name of Certification] [Issuing Organization] [Year Month]
Timeline
Bilingual Western Contact Call Center Business Agent (SP04)
Canadian Revenue Agency
09.2024 - Current
Bilingual Debt Management Call Center Collections Agent (SP03)
Canadian Revenue Agency
05.2024 - 09.2024
Part-Time Commissionaire
Commissionaires Ottawa
03.2023 - 08.2024
Part-Time-Chocolate Advisor/Keyholder
Lindt Chocolate Shop
09.2021 - 09.2024
Security Officer (SU03)
Canadian Revenue Agency
04.2018 - 04.2020
Part-time Sales & Marketing Coordinator
On the dance floor boutique
01.2016 - 08.2017
- First Aid Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification Level C
- [Name of Certification] [Issuing Organization] [Year Month]
Post-Baccalaureate Diploma - Community Justice & Corrections
Macewan University
Certificate - Hospital Unit Clerk
Norquest College
Bachelor of Social Science - Criminology
University of Ottawa
High School Diploma -
Ecole Secondaire Norval-Morrisseau
Similar Profiles
Michael DuggganMichael Dugggan
Call Center Representative at Canadian Revenue AgencyCall Center Representative at Canadian Revenue Agency
Judy SauveJudy Sauve
Collections Officer at Canada Revenue AgencyCollections Officer at Canada Revenue Agency
Desire TUYISHIMEDesire TUYISHIME
Taxpayers Service Agent at Canada Revenue AgencyTaxpayers Service Agent at Canada Revenue Agency