KARL NGOUARI
Summary
Bilingual first-year university student with strong communication and interpersonal skills, fluent in both French and English. Experienced in hospitality and customer service roles, with a proven ability to create positive guest experiences, stay composed in fast-paced environments, and adapt quickly to new tasks. Passionate about helping people, staying organized, and bringing energy and professionalism to every shift.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Bilingual Customer Service Assistant
USANA Health Sciences
Woodbridge, Ontario
06.2023 - 01.2025
- Supported customer inquiries in both French and English, providing accurate and friendly service via phone and in-person
- Managed approximately 20+ inbound calls and emails from customers
- Handled client questions and concerns when customer service reps were unavailable, ensuring clients felt heard and taken care of
- Organized, packed, and labeled customer orders to match product standards
- Assisted customers with product selection, providing detailed information on features and benefits.
- Recorded and reported customer concerns clearly for follow-up, helping to improve team response time and customer satisfaction
Server & Bartender – Event Staff
The Jewel Event Centre
06.2021 - 10.2024
- Served food and drinks at various events including weddings, birthday parties, corporate functions, and cultural celebrations
- Greeted guests upon arrival, guided them to their tables, and remained attentive to their needs throughout the event
- Mixed and served beverages behind the bar in a responsible and professional manner
- Reset tables, cleaned up dining areas, and helped coordinate event setups, contributing to smooth event operations
- Learned how to manage multiple tables and requests under pressure while maintaining a calm and friendly attitude
Event Greeter
Tennis Canada
Toronto, Ontario
08.2022 - 08.2023
- Welcomed and assisted event attendees, answered questions about the venue and event schedule, and helped manage crowd flow
- Provided support for guests with specific needs, including wheelchair access and family seating
- Represented the organization in an approachable and professional manner while wearing official uniform and accreditation
- Followed event policies and procedures outlined in the work handbook to maintain a safe and enjoyable environment for guests
Education
Bachelor of Kinesiology (Honours) - First Year
Wilfrid Laurier University
Waterloo, ON 01.2024 - Current
Ontario Secondary School Diploma -
Cardinal Ambrozic Catholic Secondary School
Brampton, ON 01.2020 - 01.2024
Skills
- Complaint resolution
- Microsoft Excel
- Adaptability and flexibility
- Data entry
- Customer service
- Problem-solving
- Active listening
- Product knowledge
- Work order management
- Customer relations
Timeline
Bachelor of Kinesiology (Honours) - First Year
Wilfrid Laurier University
01.2024 - Current
Bilingual Customer Service Assistant
USANA Health Sciences
06.2023 - 01.2025
Event Greeter
Tennis Canada
08.2022 - 08.2023
Server & Bartender – Event Staff
The Jewel Event Centre
06.2021 - 10.2024
Ontario Secondary School Diploma -
Cardinal Ambrozic Catholic Secondary School
01.2020 - 01.2024
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