Zainab Subratty
Etobicoke,Canada
Summary
Results-oriented professional with strong organizational abilities and multitasking capabilities. Dedicated to contributing to team success while maintaining professionalism. Skilled in conflict resolution, customer relationship management, and multitasking. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to maintaining professionalism and courtesy in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Service Assistant
PPSA Canada (Full time-contract basis)
Toronto, Ontario
05.2024 - 11.2024
- Ensured database accuracy by maintaining updated records.
- Set up source data through careful compilation.
- Handled documentation and verification of property titles.
- Organized and prioritized daily tasks to ensure client requests were met.
- Maintained accuracy by deploying tailored software systems based on provincial needs.
- Executed thorough background verification on entities.
- Reviewed existing information for accuracy and made necessary corrections.
Bilingual Customer Service Representative
Voicelogic (Contract-Part Time)
, Canada
04.2024 - 05.2024
- Promoted innovative products and programs to customers.
- Initiated communication about upgrades and resolved support concerns.
- Strengthened customer retention by offering discount options.
Bilingual Administrative Assistant
Ascending Abilities Institute
, Mauritius
01.2020 - 07.2023
- Orchestrated departmental goals and monitored progress to meet deadlines.
- Assisted in budget preparation.
- Developed innovative policies and processes.
- Assisted in project management through detailed research and administrative duties.
- Revamped existing processes for better performance.
- Tracked and validated comprehensive data and reports.
- Monitored organizational changes and business progress.
- Coached team members to enhance efficiency.
- Ensured proper documentation and smooth integration of new hires into the company.
- Assisted with scheduling appointments and maintaining calendars for multiple executives.
- Entered customer information into database systems accurately and efficiently.
- Assisted with preparation of presentations by translating materials as needed.
- Maintained confidential records relating to personnel matters.
- Prepared correspondence such as letters, memos, agendas, reports in both languages.
- Processed invoices according to established procedures while ensuring accuracy of data entry.
- Coordinated travel arrangements for staff members including flight reservations and hotel accommodations.
- Maintained schedule of appointments, conference calls and travel arrangements.
- Completed complex, specialized administrative work as well as prepared financial and operational reports.
- Answered phone calls and emails promptly to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Tax Associate
Aspen Global Incorporated
, Mauritius
11.2018 - 05.2019
- Submitted VAT data, Intrastat, and ESL to various tax authorities.
- Handled accurate TDS return submissions with timely calculations.
- Conducted corporate tax calculations.
- Ensured compliance with applicable laws and regulations regarding taxation matters.
- Attended continuing education courses related to taxation topics.
- Responded promptly to inquiries from both internal and external customers regarding taxation issues.
Junior Tax & Audit Associate
RSM Mauritius
, Mauritius
03.2017 - 10.2018
- Performed calculations of estimated taxes due or refunded based upon client's financial situation.
- Prepared and filed tax returns for individuals, trusts, and corporations.
- Conducted reviews of prior year's tax return for accuracy before submission to the authorities.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Executed detailed computations for capital tax allowances.
- Collaborated with clients for Mauritius Revenue Authority's assessment.
- Generated multiple professional documents regularly.
- Worked extensively with CaseWare audit software.
- Verified and finished financial reports with required authorizations.
- Conducted inventory audits.
- Performed analytical procedures on various account balances and transactions.
- Drafted reports to management summarizing findings from audits.
- Conducted interviews with clients to gain understanding of business operations, processes, and controls.
- Prepared detailed work papers documenting evidence obtained during the course of the audit engagements.
Education
Graduate Certificate - International Business Management
Niagara College Toronto
04.2024
Level 7 Diploma - Executive Management
QUALIFI (UK)
07.2023
Bachelor of Business Administration -
MANCOSA
South Africa12.2022
Diploma in Accounting & Business -
ACCA Level 1
UK06.2015
Skills
- Strategic Development
- Effective Team Collaboration
- Focused Listening Skills
- Caseware and SAP Experience
- Strong Interpersonal Skills
- Analytical Problem Solving
- Versatile Approach
- Customer Relationship Management
- Communication Skills
- Strong interpersonal skills
- Recordkeeping strengths
- Multitasking
- Problem-solving aptitude
- Time management abilities
Languages
- English, Native or Bilingual Proficiency
- French, Native or Bilingual Proficiency
- Mauritian Creole, Native or Bilingual Proficiency
Timeline
Bilingual Customer Service Assistant
PPSA Canada (Full time-contract basis)
05.2024 - 11.2024
Bilingual Customer Service Representative
Voicelogic (Contract-Part Time)
04.2024 - 05.2024
Bilingual Administrative Assistant
Ascending Abilities Institute
01.2020 - 07.2023
Tax Associate
Aspen Global Incorporated
11.2018 - 05.2019
Junior Tax & Audit Associate
RSM Mauritius
03.2017 - 10.2018
Graduate Certificate - International Business Management
Niagara College Toronto
Level 7 Diploma - Executive Management
QUALIFI (UK)
Bachelor of Business Administration -
MANCOSA
Diploma in Accounting & Business -
ACCA Level 1
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