Karissa Torres
Santa Barbara
Summary
Results-driven hospitality and wellness professional with over 10 years in spa and retail management. Expertise in operations management, budgeting, and team leadership, consistently enhancing guest experiences and operational performance. Strong background in wellness services, fostering positive workplace culture, and building lasting client relationships.
Overview
16
16
years of professional experience
Work History
General Manager & Operations Manager
The Salt Cave
Santa Barbara
01.2024 - Current
- Oversee all daily operations for a wellness-focused spa and healing center, ensuring exceptional guest experiences and efficient business performance.
- Managed scheduling, payroll, budgeting, inventory, staffing, and operational procedures with attention to detail to ensure smooth operations.
- Lead and motivate front desk staff, wellness practitioners, and service providers while fostering a supportive and positive team environment.
- Coordinate vendor relationships, ordering, inventory management, and supply control to support smooth daily operations.
- Utilize Excel and reporting systems to track sales, operational performance, staffing needs, and financial goals.
- Assist in developing business strategies, promotions, and wellness programs that contribute to client retention and revenue growth.
- Improved operational systems and workflows, enhancing communication and guest satisfaction.
Director of Spa
Hotel Californian
Santa Barbara
01.2023 - 01.2026
- Directed all spa operations within a luxury hospitality environment, ensuring elevated service standards and memorable guest experiences.
- Supervised and mentored a team of therapists and front desk professionals, encouraging teamwork, accountability, and professional growth.
- Maintained extensive knowledge of massage therapy, skincare, beauty services, and wellness treatments to enhance service quality.
- Managed budgeting, payroll, scheduling, financial reporting, and inventory to optimize daily operational performance.
- Collaborated with vendors to streamline purchasing processes and maintain optimal inventory levels for operational efficiency.
- Utilized Excel and reporting tools for forecasting, scheduling, and operational analysis.
- Contributed to increased guest satisfaction, improved team morale, and revenue growth through hands-on leadership and operational excellence.
Manager
Dylan Star Boutique
Santa Barbara
01.2019 - 01.2025
- Led business post-pandemic recovery by implementing organizational strategies and enhancing customer engagement.
- Oversaw daily retail operations, ensuring effective staffing, scheduling, sales performance, visual merchandising, and customer service.
- Developed a welcoming and energetic shopping environment that fostered repeat business and customer loyalty.
- Built strong vendor relationships and maintained inventory levels to support smooth operations and customer satisfaction.
Salon Manager
Salon U
Santa Barbara
01.2010 - 01.2020
- Oversaw salon operations including scheduling, payroll, staffing, inventory, customer service, and vendor coordination to ensure smooth daily functionality.
- Successfully supported day-to-day business operations while mentoring staff and maintaining excellent service standards.
- Contributed to business growth, improved customer retention, and fostered team development through consistent mentorship over a 10-year period.
- Built strong relationships with clients while maintaining a positive and professional salon environment.
- Closed business operations in 2020 following COVID-19 restrictions.
Skills
- Spa & Wellness Operations
- Luxury Hospitality Management
- Spa Treatment Management
- Financial management
- Excel & Operational Reporting
- Business operations
- Vendor relations
- Sales growth
- Team leadership
- Organizational Leadership
- Multi-Tasking in Fast-Paced Environments
- Customer Service Excellence
- Client relations
- Conflict resolution
- Payroll & Scheduling
References
Available upon request.
Timeline
General Manager & Operations Manager
The Salt Cave
01.2024 - Current
Director of Spa
Hotel Californian
01.2023 - 01.2026
Manager
Dylan Star Boutique
01.2019 - 01.2025
Salon Manager
Salon U
01.2010 - 01.2020