Karissa Lam
Toronto,ON
Summary
JOB OBJECTIVE: Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
Work History
Sales Associate
Kim's Optical
03.2022 - 04.2024
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance in selecting merchandise, finding accessories and completing purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Some brands carried in-store include Gucci, Prada Bottega Veneta, Chloe, Boss, Montblanc etc.
Sales Associate
Tim Horton's
12.2021 - 09.2023
- Managed returns, exchanges and refunds by store policy.
- Engaged with customers to effectively build rapport and lasting relationships.
- Presented professional image consistent with company's brand values.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided excellent customer service to each customer who walked through establishment
Education
Diploma - Comprehensive Makeup Artistry
CMU College of Makeup Art & Design
110 Lombard St, Toronto, ON M5C 1M308.2024
High School Diploma -
Cardinal Carter Academy For The Arts
Toronto, ON06.2021
Skills
- Fast learner
- Good Teamwork Skills
- Able to adjust quickly to new environment
- Certified in First Aid and can handle emergency situations
- Excellent People Skills
- Customer Service
- Verbal Communication
- Serve Customers
- Returns and Refunds
- Merchandise Display
- Fluent in Korean
References
- Michelle Kim, Boss (Kim's Optical)
(416) 841-3605
- Jayson DeLeon, Manager (Tim Horton's)
(647) 967-1204
Timeline
Sales Associate
Kim's Optical
03.2022 - 04.2024
Sales Associate
Tim Horton's
12.2021 - 09.2023
Diploma - Comprehensive Makeup Artistry
CMU College of Makeup Art & Design
High School Diploma -
Cardinal Carter Academy For The Arts
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