Karissa Heurkens
Lutes Mountain
Summary
To obtain a position with your agency to continue to develop my skills in the Criminal Justice field. I'm a professional in processing with strong analytical and organizational skills. Known for team collaboration, adaptability, and delivering consistent results. I have experience in data management, documentation, and workflow optimization. I'm reliable and flexible in meeting changing needs and ensuring high standards.
Overview
7
7
years of professional experience
Work History
Information Processor
City of Moncton - Codiac RCMP
09.2024 - Current
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Received and reviewed incoming documents and materials.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Managed multiple priorities simultaneously, maintaining organization even during peak periods.
Information Processor – Casual
City of Moncton at Codiac RCMP
06.2024 - 09.2024
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Developed expertise in various processing systems for increased efficiency and accuracy.
Waitress
Chatters Pub & Eatery
11.2023 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service Representative
Codiac RCMP
07.2023 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
Walmart
11.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Guest services Representative/Cleaner
Camper City
05.2022 - 09.2022
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Usher/Concessions/Restaurant
Cineplex Cinemas
07.2021 - 05.2022
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
Cash/ Drive thru
McDonalds
05.2018 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Diploma - Justice Studies: Police Foundations
New Brunswick Community College
Miramichi, NB06.2024
Diploma - undefined
Harrison Trimble High School
Moncton, NB06.2022
Skills
- Punctual
- Adaptable
- Critical Thinking & Problem Solving
- NB Driver's License – Class 5
- MS Word, PowerPoint
- Efficient working with Adobe
- Bilingual French Diploma-Basic plus
- Professionalism
- Strong work Ethic
- Oral and written Communication Skills
- Dependable
- Team Player
- Resilience
- RCMP Security Clearance
- PROS Certified
- Orientation to Disclosure Course
- Enrolled in French Courses
- Data entry experience
- Customer service
- Teamwork and collaboration
- Attention to detail
- Multitasking and organizing
- Recordkeeping proficiency
- Document management
- Document review
- Information protection
- Interpersonal communication
Timeline
Information Processor
City of Moncton - Codiac RCMP
09.2024 - Current
Information Processor – Casual
City of Moncton at Codiac RCMP
06.2024 - 09.2024
Waitress
Chatters Pub & Eatery
11.2023 - 07.2024
Customer Service Representative
Codiac RCMP
07.2023 - 08.2023
Cashier
Walmart
11.2022 - 06.2023
Guest services Representative/Cleaner
Camper City
05.2022 - 09.2022
Usher/Concessions/Restaurant
Cineplex Cinemas
07.2021 - 05.2022
Cash/ Drive thru
McDonalds
05.2018 - 07.2021
Diploma - undefined
Harrison Trimble High School
Diploma - Justice Studies: Police Foundations
New Brunswick Community College
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