Karishma Devi Pooja Rekhaye-Bootun
Mississauga,Canada
Summary
Dedicated professional with expertise in bilingual customer service representative and assistant accounting roles. Recognized for delivering outstanding support in both English and French, effectively resolving customer issues and ensuring satisfaction. Demonstrates strong capabilities in managing financial records, data entry, and maintaining organized systems to enhance business operations. Committed to leveraging bilingual skills and accounting knowledge to drive organizational efficiency and improve customer experiences.
Overview
12
12
years of professional experience
Work History
Pastry Chef
French Corner Patisserie & Boulangerie INC
Mississauga, Canada
10.2022 - Current
- Enhance Customers Satisfaction by creating visually appealing and delicious pastries
- Develop new pastry recipes for seasonal menu to increase sales
- Active Listening: Skilled in understanding customer needs and concerns to provide tailored solutions and exceptional service
- Conflict Resolution: Skilled in addressing and resolving customer issues both over the phone and at the cashier, effectively leveraging bilingual abilities to deliver exceptional service while maintaining a positive and professional demeanor
Accounts Assistant
Gooindarajoo Sockalingum Printing Ltd
Sockalingum.c@gmail.com,+23058865999, Mauritius
02.2017 - 07.2022
- Assisted in managing accounts payable and receivable by processing invoices, reconciling statements, and maintaining accurate financial records for printing services.
- Supported the preparation of monthly financial reports, including tracking expenses, analysing budgets, and ensuring compliance with accounting standards
- Provided exceptional bilingual customer service in English and French, effectively addressing client inquiries and resolving issues for both domestic and international clients.
Chef Pâtissiere (Part Time)
Avi Sparrow Sweets Ltd
Calebasses , Mauritius
02.2017 - 07.2022
- Assisted in creating a variety of high-quality pastries and desserts, ensuring consistency in taste and presentation. Managed ingredient preparation, adhered to food safety standards, and collaborated with the kitchen team to meet customer demands.
- Demonstrated creativity and attention to detail in developing new recipes, and enhancing existing offerings.
Bilingual Customer Service Representative
Gooindarajoo Sockalingum Printing Ltd
Sockalingum.c@gmail.com, +23058865999, Mauritius
07.2015 - 01.2017
- Handled customer inquiries and provided detailed information on printing services, materials, and pricing options to ensure customer satisfaction.
- Resolved customer complaints and issues related to printing errors, delivery delays, and service discrepancies, maintaining a high level of professionalism.
Administrative Assistant
Joran Technologies Ltd
Port Louis, Mauritius
06.2013 - 06.2015
- Organised and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Facilitated communication between different departments within the organization.
- Served as customer service representative by handling international phone calls and emails, providing accurate information, resulting in effective business correspondence.
- Answered questions from customers regarding products and services offered by the company.
Education
Cambridge Higher School Certificate -
Cambridge School Certificate -
Cambridge General Certificate of Education -
ACCA LEVEL 1 - ACCOUNTANT IN BUSINESS, MANAGEMENT ACCOUNTING, FINANCIAL ACCOUNTING
Level 3 in PRINT FINISHING -
Mauritius Institute of Training and Development
Certificate of Unit Credit ITQ Level 1 - Spreadsheet and Word Processing Software
Main a la Pate - Niveau 1 -
Academy Of Pastry Arts
Skills
- Effective Bilingual Communication Skills
- Attention to Detail
- Problem-Solving
- Organizational Skills
- Confidentiality
- Customer needs assessment
- Active listening
- Call escalation resolution
- Collections and invoice processing
Languages
- English - Fluent in speaking and writing
- French - Fluent in speaking and writing
- Creole - Fluent in speaking and writing
Timeline
Pastry Chef
French Corner Patisserie & Boulangerie INC
10.2022 - Current
Chef Pâtissiere (Part Time)
Avi Sparrow Sweets Ltd
02.2017 - 07.2022
Accounts Assistant
Gooindarajoo Sockalingum Printing Ltd
02.2017 - 07.2022
Bilingual Customer Service Representative
Gooindarajoo Sockalingum Printing Ltd
07.2015 - 01.2017
Administrative Assistant
Joran Technologies Ltd
06.2013 - 06.2015
Cambridge Higher School Certificate -
Cambridge School Certificate -
Cambridge General Certificate of Education -
ACCA LEVEL 1 - ACCOUNTANT IN BUSINESS, MANAGEMENT ACCOUNTING, FINANCIAL ACCOUNTING
Level 3 in PRINT FINISHING -
Mauritius Institute of Training and Development
Certificate of Unit Credit ITQ Level 1 - Spreadsheet and Word Processing Software
Main a la Pate - Niveau 1 -
Academy Of Pastry Arts
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