Karine Guitare
Asurion
Chestermere,AB
10
years of professional experience
Dedicated customer service representative with proven skills in complaint handling and relationship building. Committed to enhancing customer satisfaction through effective problem resolution and active listening.
Work History
Customer Service Representative
2 Years 4 Months- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Collaborated with team members to streamline processes, enhancing overall operational efficiency.
- Addressed complex customer issues, providing tailored solutions while maintaining company policies.
- Monitored call metrics to identify trends and implement improvements for service delivery.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Team Member
5 Months- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated coffee machines and kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
- Resolved customer complaints promptly and professionally, fostering positive relationships and loyalty.
- Maintained cleanliness of work areas, adhering to health regulations and enhancing overall store appeal.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Line Worker
6 Years 10 Months- Inspected finished products for quality assurance and identified defects.
- Collaborated with team members to optimize workflow efficiency and reduce downtime.
- Trained new employees on standard operating procedures and safety measures.
- Conducted routine maintenance on equipment to minimize disruptions in production.
- Implemented process improvements that enhanced productivity and reduced waste.
- Maintained clean work environment in accordance with company health standards.
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Relationship building
Call center experience
Complaint handling
Conflict resolution
Payment processing
Customer satisfaction measurement
Professional telephone demeanor
Product knowledge
Appointment scheduling
Team development
De-escalation techniques
Building rapport
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Asurion
04.2020 - 08.2022Read More
Team Member
Tim Hortons
10.2019 - 03.2020Read More
Line Worker
Aquashell
07.2012 - 05.2019Read More
South Colchester Academy
High School Diploma
Read More