Karina Villalobos
Chula Vista
Summary
Dedicated receptionist with solid background in managing front desk operations, clerical duties, and patient interactions in hospital setting. Skilled in administrative support, patient check-ins, and patient communication. Demonstrated ability to multitask efficiently and maintain welcoming environment for patients and visitors.
Overview
5
5
years of professional experience
Work History
Receptionist
Sharp Chula Vista Medical Center
07.2023 - Current
- Greet patients and visitors, manage check-in process for visitation
- Act as the first point of contact for all visitors, patients, and vendors, resolving a variety of inquiries and concerns with professionalism and care
- Handle sensitive or urgent situations calmly while maintaining a welcoming front desk environment
- Maintain patient confidentiality and support front desk operations
- Managed patient check-in process, ensuring smooth and efficient workflow.
- Assist with resolving patient and visitor inquiries or concerns, providing clear communication
- Assisted in training new reception staff on office protocols and systems usage.
- Utilized Epic to access patient rooms and appointments, ensuring accurate information for staff and visitors
- Coordinate with various departments by calling and notifying them of interviews and their arrivals
- Conducts Patient Look-ups, provides escorts, wheelchair transports and equipment sanitizing as needed
- Assisted patients with completing forms, medical records requests, and wayfinding throughout the hospital
Unit Secretary
Alvarado Hospital
08.2022 - 07.2023
- Answered phones, directed calls
- Maintained confidentiality and compliance with HIPAA regulations
- Assisted with admission, transfer, and discharge documentation
- Worked alongside assisting nurses and other staff members
- Scheduled patient appointments
- Maintaining supplies and equipment within the unit
- Coordinated patient transportation by scheduling rides with taxi companies when being discharged
- Assembled detailed discharge and transfer packets, ensuring all patient documentation met hospital standards
- Maintained up-to-date patient binders with critical information
- Provided compassionate support and information to patients and their families
- Monitored and tracked patient admissions and discharges to ensure accurate census reporting
- Performed various administrative tasks by filing, copying and faxing documents.
Cashier
The Home Depot
08.2020 - 03.2022
- Provided friendly and efficient customer service in a fast-paced retail environment
- Operated cash register, handled cash and credit transactions accurately
- Assisted customers with locating products and answered questions about merchandise
- Maintained a clean and organized checkout area
- Processed returns and exchanges according to store policy
- Collaborated with team members to meet daily sales goals
Education
Associate of Science - Health Information Technology
San Diego Mesa College
San Diego, CACertificate - Electronic Health Records and Reimbursement Specialist
MedCerts
Associates of Arts Degree - Preparation of Allied Health Programs
Southwestern College
Chula Vista, CA08.2022
High School Diploma -
Otay Ranch High School
Chula Vista, CA06.2018
Skills
- Conflict Resolution & Problem Solving
- Team Collaboration and Support
- Time Management
- Skilled in EPIC
- Medical Terminology
- Clerical support
- Problem-solving skills
- Sensitive information handling
Languages
English
Spanish
Timeline
Receptionist
Sharp Chula Vista Medical Center
07.2023 - Current
Unit Secretary
Alvarado Hospital
08.2022 - 07.2023
Cashier
The Home Depot
08.2020 - 03.2022
Associates of Arts Degree - Preparation of Allied Health Programs
Southwestern College
Associate of Science - Health Information Technology
San Diego Mesa College
Certificate - Electronic Health Records and Reimbursement Specialist
MedCerts
High School Diploma -
Otay Ranch High School
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