Neo Gomi
Toronto,ON
Summary
Results-driven job seeker with a strong marketing background, sales expertise, and a strategic approach to business. Committed to enhancing customer engagement and driving growth through relationship building, problem-solving, and delivering exceptional service. Experienced in working across diverse industries and demographics, with excellent communication and interpersonal skills. Thrives in fast-paced environments, utilizing strategic thinking to achieve business goals. A dynamic team player who brings energy, creativity, and a positive mindset to every endeavor.
Overview
5
5
years of professional experience
Work History
Receptionist
Blue Star Hotel
11.2024 - 04.2025
- Provided accurate information and clear directions to guests, ensuring a seamless experience.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Delivered bilingual guest services (Japanese & English) to accommodate diverse guest.
- Developed a comprehensive hotel guidance brochure, including terms and conditions, to support the hotel's grand opening and enhance guest communication.
Receptionist
UNPLAN Shinjuku
09.2024 - 11.2024
- Developed strong persuasive communication skills by promoting hostel services, local tours, and upselling premium room options.
- Effectively interacted with international guests in both Japanese and English, ensuring a welcoming and engaging experience.
- Handled high-pressure situations such as overbookings, last-minute cancellations, and guest complaints with calm and quick decision-making.
Kitchen Clerk
Ikkousha
09.2022 - 05.2024
- Provide quick and accurate service for customers which drives flow of the store.
- Give instructions to other colleagues and collaborate with them. Show the great leadership to control the environment.
- Sophisticated verbal communication skills with both customers and colleagues and open to feedbacks.
Store Clerk
Family Mart
08.2020 - 12.2021
- Maintained accurate records of all transactions, ensuring compliance with company and government regulations.
- Processed returns, exchanges, and refunds accurately and in accordance with company policy.
Bartender
Wakamatsu
11.2019 - 04.2020
- Maintain a friendly, outgoing attitude; directing customers to products based on their needs.
- Answer customer questions completely and efficiently, enhancing customer satisfaction.
- Developed call strategy for existing customer base to communicate promotional events and featured products.
Education
Diploma - Marketing
George Brown College
Toronto, ON04.2024
College Diploma -
Riseisha Medical Sports College
Japan03.2022
Skills
- Customer interaction skills
- Effective multitasking under pressure
- Quick learner with strategic insight
- Effective relationship management
- Customer Service & Guest Experience
- Fast Learner & Strong Work Ethic
- Team Collaboration & Leadership
- Conflict Resolution & Problem Solving
- Bilingual Communication (English/Japanese)
- Cash Handling & POS Systems
- Multitasking Under Pressure
- Reliable, Punctual, and Detail-Oriented
Languages
English
Japanese
Timeline
Receptionist
Blue Star Hotel
11.2024 - 04.2025
Receptionist
UNPLAN Shinjuku
09.2024 - 11.2024
Kitchen Clerk
Ikkousha
09.2022 - 05.2024
Store Clerk
Family Mart
08.2020 - 12.2021
Bartender
Wakamatsu
11.2019 - 04.2020
Diploma - Marketing
George Brown College
College Diploma -
Riseisha Medical Sports College
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