Karina Krongh
York,ON
Summary
Hardworking and passionate job seeker with strong organizational and communicational skills, eager to secure an entry-level office administration support role. Ready to help team achieve company goals. Detail-oriented with experience in customer service and data entry.
Overview
10
10
years of professional experience
Work History
Lab Patient Technician
LifeLabs
04.2015 - 11.2022
- Greeted and requested required information from patients, explained the specimen collection process, and ensured patients followed necessary test protocol prior to specimen collection.
- Performed phlebotomies, connect/disconnect holter monitors, and performed ECG tracings.
- Performed special test collections, such as medical/legal drug screens, paternity tests, and clinical trials and completed related documentation.
- Maintained client relationships, including responding to inquiries and following up on requests.
- Maintained a cleanliness and safe environment for patients and fellow employees.
- Performed various tasks and applied the principles of Specimen Procurement and Handling.
- Observed and executed Occupational Health and Safety Procedures.
- Completed data entry of required patient demographics, requisition information, and other information related to processing test results.
- Performed office duties such as, scanning, faxing, sorting patient requisitions, including responding to inquiries and following up on requests.
Server
Encore Catering
08.2016 - 09.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Retail Sales Associate
Winners
10.2012 - 04.2015
- Greeted customers in a friendly manner; answered questions regarding merchandise items, prices, brands, provided information on promotions, TJX Canada policies and procedures.
- Processed daily shipments, organized and set-up of the warehouse area; ensured all merchandise was received and processed to maintain merchandise presentation standards.
- Demonstrated a high degree of customer service while processing all refunds, exchanges and purchases in accordance with company guidelines.
- Assisted with Fitting Room duties including ensuring counter area is clean, organized and had the proper supplies in place and assisted customer with inquiries.
Education
Business Management -
Oxford College
Mississauga, ON03.2024
Medical Laboratory Assistant/Technician -
Everest College
Toronto, ON08.2014
High School Diploma -
Burnhamthorpe Adult Learning Centre
Toronto, ON06.2010
Skills
- Customer Service
- Customer Relations
- Data Confidentiality
- Critical Thinking
- Data Entry
- Computer Proficiency
- Conflict Resolution
- Positive Engagement
Highlights Qualifications
- Excellent performance in proper handling and maintaining high quality standards.
- Outstanding customer relation skills developed through years of customer service experience.
- Highly organized, combined with positive attitude.
- Enjoy working in a team with creative problem solving.
- Appreciate being proactive in my job and use proactive strategies to solve problems.
- Valid criminal record check, valid class G driver’s license, and access to personal vehicle with insurance.
Languages
English
Spanish
Timeline
Server
Encore Catering
08.2016 - 09.2018
Lab Patient Technician
LifeLabs
04.2015 - 11.2022
Retail Sales Associate
Winners
10.2012 - 04.2015
Business Management -
Oxford College
Medical Laboratory Assistant/Technician -
Everest College
High School Diploma -
Burnhamthorpe Adult Learning Centre
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