Focused patient care professional accustomed to prioritizing and delivering primary patient care.
Offering 15 years of comprehensive experience in recording vital signs, collecting specimens, Phlebotomy of Adults, Children and Neonates, preparation of specimens for processing, including sorting, accessioning, centrifuging and aliquoting and preparing accurate documentation.
Recognized by patients for delivering five-star patient care.
Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with a positive and upbeat nature.
Overview
16
16
years of professional experience
Work History
Lab Patient Technician
Life labs
11.2023 - Current
Greeting patients upon arrival at the lab, reviewing requisitions for accuracy, requesting information as required from patients
Performing phlebotomies and performing ECG tracings; may arrange for expedited cardiologist interpretation of possible abnormal ECG tracings
Performing special test collection, i.e Medical/legal drug screens, paternity tests, clinical trials and completing all related documentation, as required
Maintaining client relations: advises clients of changes in procedures or operations, responds to routine inquiries, follows up on any requests or problems and reports problems to CSM
Printing and acting on computer-generated Action requests and queries
Accurately entering into computer-required patient demographics, requisition information and any additional information related to the processing of test results
Keeping the work area well organized
Ensuring proper patient flow to phlebotomy cubicles
Measuring 24-hour urine collections and pours off urine specimens.
Printing and delivering reports to physician offices if required
Maintaining adequate stock of supplies for Specimen collection and preparation.
Renal Assistant
Trillium Health Partners
08.2013 - Current
Assisting in maintaining equipment, temperature logs, and inventory.
Data entry results in proper databases and Excel/control, ordering/storing supplies, and other clerical functions
Working well in a team environment.
Reviewing Patient information on requisitions resolves any problems or inaccuracies prior to testing,
Reporting to the Renal Program Manager and working under the direction of a Registered Nurse
Assisting nursing staff with set up and dismantling of dialysis machines and equipment to facilitate the efficient operation of the hemodialysis unit and acute dialysis in the ICU,
Ordering stock and special supplies to adequately stock the unit.
Assisting with patient care activities such as transfers, lifts and weighing patients.
Increased Patient satisfaction by providing exceptional service and addressing concerns promptly.
Pharmacy Assistant-Volunteer
IDA Pharmacy
12.2020 - 08.2021
Gave general assistance with daily pharmacy activities
Took prescriptions from clients in person and over the phone.
Measured and mixed drugs according to prescriptions.
Packaged, labeled and dispensed medications
Checked inventory and restocked drugs and other items.
Nurse
Pristina Hospital Kosovo
01.2008 - 01.2010
.Treated variety of diseases and injury in general practice Administered the prescriptions, treatments, and drugs
Prepared and updated patient charts with lab reports, test results and other pertinent information
Scanned and copied charts, pharmacy orders and other information as required
Explained hospital policies and procedures to patients, visitors, and new staff
Answered the phone/email and coordinated the doctor appointments for patients
Greeted and directed visitors and patients to appropriate personnel or destination
Verified and validated insurance and health coverages Promoted teamwork with physicians and all health care providers
Performed phlebotomies, connect/disconnect Holter monitors, and perform ECG tracings
Assessed and documented vital signs and weights as directed
Started and disconnected IVs
Reduced medication errors through thorough double-checking of prescriptions and dosages.
Improved patient satisfaction ratings by delivering compassionate and personalized care.
Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
Expedited discharge processes by coordinating with various departments for timely completion of required paperwork.
Education
Bachelor of Midwifery -
University of Prishtina
Prishtina, Kosovo
01.2009
Skills
Clinical Excellence:
- Effective problem-solving and critical thinking
- Proficient in medical procedures, including Phlebotomy
- Adaptable and calm under pressure in emergency situations
Patient-Centered Communication:
- Strong communication skills with patients, colleagues, and healthcare teams
- Emotional intelligence for empathetic patient care
Goal-Oriented and Motivated:
- Goal-oriented with a strong work ethic
- Highly motivated for positive patient outcomes
Responsibility and Adaptability:
- Responsible and competent in patient care duties
- Dynamic and adaptable in diverse healthcare settings
Leadership and Collaboration:
- Demonstrates leadership in healthcare teams
- Effective in collaborative healthcare environments
Technology Proficiency:
- Proficient in healthcare software and technology
- Competent in medical equipment operation
Infection Prevention and Safety:
- Adheres to infection prevention protocols and uses PPE
- Prioritizes patient safety and information protection
Positive Attitude and Interpersonal Skills:
- Maintains a positive attitude and adaptability in healthcare
- Strong interpersonal skills for patient interaction and care
Education Experience
Performing ECGs
Obtaining and labeling laboratory specimens
Initiating intravenous/saline locks
Preparing patients for assessment, including undressing, attaching monitor leads
Assessing and documenting vital signs and weights as directed
Facilitating patient flow as directed
Placement Experience
Perform E.C.G, venipuncture, and capillary collections.
Perform a variety of related duties.
Ensure all confidential information is maintained is a secure fashion.
Create an ideal costumer experience.
Prepare specimens for transportation and testing.
Continuing Education
Medical laboratory Assistant/Technician / Passed MLPAO exam., CDI College, Mississauga, ON, 2023
Pharmacy Assistant/Technician, Algonquin Careers Academy College, Mississauga, ON, 2021
Medical Terminology 1 & 2, Sheridan College, Mississauga, ON, 2020
Nursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery UnitNursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery Unit