Karina Gonzalez Gutierrez
Vista
Summary
Adept Clinic Manager with a proven track record at Leucadia Chiropractic & Regenerative Medicine, enhancing patient satisfaction and streamlining clinic operations. Excelled in administrative leadership and patient care coordination, fostering team unity and improving service delivery. Skilled in medical insurance verification, authorization and billing, as well as bilingual communication/translation, significantly contributing to a positive and efficient healthcare environment.
Overview
12
12
years of professional experience
Work History
Clinic Manager
Leucadia Chiropractic & Regenerative Medicine
09.2018 - Current
- Managed daily front and back office clinic operations.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Improved patient satisfaction through effective communication and compassionate care.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Server Team Lead
Islands Restaurant
01.2013 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Science - Kinesiology
Washington State University
Pullman, WA12-2018
High School Diploma -
Rancho Buena Vista High School
Vista, CA06-2012
Skills
- Administrative leadership
- Fluent bilingualism
- Employee training and mentoring
- Medical billing
- Revenue management
- Patient flow
- HIPAA compliance
- Clinical management
- Patient care coordination
- Scheduling management
- Customer service
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clinic Manager
Leucadia Chiropractic & Regenerative Medicine
09.2018 - Current
Server Team Lead
Islands Restaurant
01.2013 - 10.2018
Bachelor of Science - Kinesiology
Washington State University
High School Diploma -
Rancho Buena Vista High School
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