Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karina Gonzalez

Fresno

Summary

Solid team player with an upbeat, positive attitude and proven skill. Motivated to maintain customer satisfaction and contribute to company success. enthusiastic and results-oriented with demonstrated passion for the company’s goal .

Overview

5
5
years of professional experience
2020
2020
years of post-secondary education

Work History

Call Center Representative

The Nephrology Group
Fresno
07.2023 - 06.2025
  • Assisted patients with appointment scheduling and confirmation processes.
  • Responded to patient inquiries with accurate information and empathy.
  • Managed incoming calls to ensure timely responses to patient needs.
  • Maintained confidentiality of patient information according to HIPAA regulations.

Food Service Worker

TKC Holdings
Fresno
08.2020 - 07.2023
  • Prepared and served meals in accordance with safety and sanitation guidelines.
  • Operated kitchen equipment to ensure efficient food preparation processes.
  • Maintained cleanliness of work areas following health department standards.
  • Engaged with customers to provide excellent service and address dietary needs.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Performed variety of duties related to food service.

Education

Fresno High School
Fresno, CA

Skills

  • Appointment scheduling
  • Patient management
  • Customer service
  • Active listening
  • Time management
  • Communication skills
  • Problem solving
  • Call handling
  • Bilingual (Spanish )(English) proficient

Languages

English
Full Professional
Spanish
Professional

Timeline

Call Center Representative

The Nephrology Group
07.2023 - 06.2025

Food Service Worker

TKC Holdings
08.2020 - 07.2023

Fresno High School
Karina Gonzalez