Amber Salazar Atilano
Bellflower
Summary
I am seeking a position as a Bilingual Dispatcher or Customer Service Representative, where my skills, knowledge, and training can be utilized to their fullest potential. I am a Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
I also have experience with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Overview
8
8
years of professional experience
Work History
Call Center Representative
ADHP
09.2024 - 07.2025
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
- Reduced patient anxiety through clear communication of treatment plans and addressing concerns in an empathetic manner.
- Assisted customers with inquiries, providing accurate product information and solutions.
- Utilized CRM software to track customer interactions and follow-up actions accurately.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Handled incoming calls to assist clients with inquiries and scheduling needs effectively.
- Supported administrative tasks, including appointment scheduling and insurance verification, to optimize office operations.
- Handled incoming calls professionally, addressing inquiries and directing them to appropriate team members as needed.
Call Center Assistant Manager
Pirates Dinner Adventure
01.2024 - 09.2024
- Managed daily reservation operations to optimize guest bookings and enhance customer experience.
- Resolved escalated customer issues, ensuring timely resolution while maintaining high service standards.
- Managed high volume of inbound calls while maintaining professionalism and empathy.
- Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits.
- Served as a liaison between upper management and frontline employees, effectively communicating updates, changes, or concerns from both parties.
- Assisted in training new team members on call center protocols and customer service practices.
- Collaborated with upper management to align call center operations with overall business strategies.
- Collaborated with other department managers to ensure seamless communication between teams and improve overall operations.
- Collaborated with kitchen staff to maintain high food quality and presentation standards.
- Maintained knowledge of menu items, enabling effective recommendations to guests for increased sales opportunities.
- Increased sales by regularly promoting specials and upselling menu items to guests.
Transportation Dispatcher
Harbor Division
03.2023 - 09.2023
- Coordinated transportation schedules to ensure timely deliveries and optimize route efficiency.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Communicated with drivers to relay instructions and address any operational issues.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving delivery conflicts by evaluating routes and schedules.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Scheduled and dispatched drivers to locations around Los Angeles County, Orange County, and sometimes out of state.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Received new orders, prepared documentation, and assigned personnel.
- Answered phone calls and responded to customer emails.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Communicated with our mechanics daily to check on trucks that were being worked on or needed to get worked on.
Transportation Dispatcher
360 Global Transportation
10.2022 - 03.2023
- Coordinated driver schedules to optimize efficiency and minimize delays.
- Monitored vehicle locations using GPS tracking systems for real-time updates.
- Coordinated daily dispatch operations to ensure timely delivery of services.
- Communicated with drivers and clients to resolve scheduling conflicts and inquiries.
- Managed documentation and reporting processes to maintain accurate records of deliveries.
- Received and organized incoming shipments to ensure accurate stock levels.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Port Dispatcher
Long Beach Trucking
10.2017 - 09.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Coordinated communication between drivers and operations to ensure timely delivery of goods.
- Billed for all of the Reefer and Chassis moves in a timely manner.
- Communicated daily with customers and warehouse staff to ensure timely deliveries.
- Maintained accurate records of work performed for billing purposes.
- Directed dispatching, routing, and tracking of 6-8 fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Generated reports to track deliveries and maintain proper records and documentation.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Medical Assistant Degree -
Career Colleges Of America
South Gate, CA01-2012
English Literature
Bellflower High School
Bellflower, CA01-2007
Skills
- FLUENT IN ENGLISH & SPANISH
- Customer support
- Appointment scheduling
- Sales expertise
- Problem-solving skills
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Communicating with clients
- Customer communications
- Complaint resolution
- Appointment scheduling
- Sales expertise
- Delivery tracking
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
ADHP
09.2024 - 07.2025
Call Center Assistant Manager
Pirates Dinner Adventure
01.2024 - 09.2024
Transportation Dispatcher
Harbor Division
03.2023 - 09.2023
Transportation Dispatcher
360 Global Transportation
10.2022 - 03.2023
Port Dispatcher
Long Beach Trucking
10.2017 - 09.2022
Medical Assistant Degree -
Career Colleges Of America
English Literature
Bellflower High School
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