Karina Duenas
Allstate Auto Sales
LOSANGELES
2
Languages
16
years of professional experience
Dedicated and dependable customer service professional with over 10 years of experience providing exceptional service, maintaining safe environments, and assisting the public in fast-paced settings. Skilled at communicating with customers, resolving concerns, handling multiple responsibilities, and working collaboratively with team members. Committed to delivering a positive customer experience while maintaining organization, safety, and operational standards.
Work History
Customer Service Representative
1 Year 8 Months- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records and followed company policies and procedures.
- Delivered exceptional customer service by assisting policyholders with questions, account updates, and service requests.
- Resolved customer concerns professionally while maintaining a positive and helpful attitude.
- Processed customer information accurately while maintaining confidentiality.
Security Officer
10 Years 11 Months- Provided exceptional customer service by welcoming guests, answering questions, and offering directions throughout the property.
- Maintained a safe, secure, and welcoming environment for visitors, staff, and special events.
- Monitored facilities and responded quickly and professionally to incidents and customer concerns.
- Assisted with crowd management during high-volume events while maintaining a positive guest experience.
- Worked closely with team members and management to ensure smooth daily operations.
- Enforced policies with professionalism, respect, and excellent judgment.
- Completed detailed reports and maintained accurate documentation.
- Demonstrated strong attention to detail, reliability, and the ability to multitask in a busy environment.
Education
High School Diploma
Skills
Customer Service
Cash Handling & Transactions
Team Collaboration
Organization & Attention to Detail
Loss Prevention Awareness
Merchandising Support
Multitasking
Problem Solving
Languages
Spanish
English
Timeline
Customer Service Representative
Allstate Auto Sales
08.2022 - 04.2024Read More
Security Officer
The Huntington Library and Botanical Garden
11.2007 - 10.2018Read More
Woodrow Wilson High School
High School Diploma
Read More