Karin Shaufele

• Provided technical support to clients via phone, email, and remote access.
• Researched and identified solutions to customer inquiries and escalated unresolved issues to appropriate team members.
• Developed product training materials and conducted user training sessions.
• Generated reports detailing customer service metrics such as response times, resolution rates.
• Documented all customer interactions in the help desk ticketing system.
• Created knowledge base articles for common customer inquiries.
• Provided timely feedback to management regarding customer service issues.
• Continuously improved processes related to customer service operations.

Handled Auto Insurance, Home Insurance, and Commercial policies.

Completed and managed all relevant paperwork efficiently

Handled mailing, faxing, and scanning efficiently

• Assessed client risk profiles and recommended appropriate coverage plans.
• Built relationships with external parties, such as carriers, vendors, and regulators.
• Processed claims in a timely manner according to company procedures.
• Resolved customer inquiries regarding policy changes or coverage issues.
• Reviewed policy documents for accuracy prior to issuing them to clients.
• Maintained up-to-date knowledge of industry trends and regulations.

• Duties include Auto Insurance, Home Insurance, Commercial, Course of Construction & Travel Insurance for new business and existing
• Maintain and accurately complete appropriate paperwork, computer data entry, invoicing, filing, mailing, faxing, scanning and payment processing.

• Worked as a Temporary Letter Carrier on-call
• Duties include; sorting mail, preparing daily routine for either a mobile or foot walk route
• Delivering addressed mail, ad mail & packages to customers
• Collecting payments with use of PDC database

• Owned and operated a residential cleaning business
• House cleaning service customized to fit client needs.

• I specialized in Cosmetology Insurance for salons, spas, mobile services & at-home studios
• Duties also included Auto Insurance, Home Insurance & Travel Insurance for new business and renewals
• Maintain and accurately complete appropriate paperwork, computer data entry, invoicing, filing, mailing, faxing, and scanning and payment handling.

• Use of electronic databases and telephone skills to locate hard-to-find debtors
• Maintain and accurately complete appropriate paperwork and computer data entry.