Karima Zaidi
Représentante De Service À La Clientele
Laval,Quebec
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Experienced Customer Service Representative with over 1 year of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
26
26
years of professional experience
Work History
Service a La Clientele
Amex Global Business Travel
02.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and booking their travel online , improving overall user experience.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cabin Crew Instructor
Emirates Training College
06.2004 - 06.2006
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Mentored junior employees to improve performance, food safety and customer service.
Senior Cabin Crew Member
Emirates Airlines
01.1999 - 06.2003
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passenger questions and provided solutions to issues arising during flights
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly
- Verified aircraft and passenger compliance with policies, regulations and safety guidance
- Ensure safety and comfort of customers onboard aircraft.
Cabin Crew Member
Emirates Airlines
11.1997 - 01.1999
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
Education
Secondaire 5 - Secondaire 5
Ecole Secondaire Van Horne
Montreal, QC06.2006
First Aid Response - First Aid Skills
First Aid St Johns
Duba,i UAE05.2006
Instructor - Cabin Service Training
Emirates Airlines
Dubai UAE01.2004
Skills
- Verbal and Written Communication
- Trilingue: Francais , Anglais, Arabe
- Active Listening
- Customer Service
- Escalation management
- Product Knowledge
- Call Management
- Complaint resolution
- Brand Promotion
- Customer Needs Assessment
- Customer Correspondence
- CRM Navigation
Self Development Skills, Coaching People, Communication Skills
I am a positive rigoreous person as well as a devoted mother of two children. I have accumulated allot of experience along the years,
working closely with many nationalities and diverse customers from all over the world.
Je suis une bonne communicatrice. I Love people as well as helping them. One of my strong attributes is good listener.
Punctuality is a must in my daily life. I respect all cultures and all people .
Timeline
Service a La Clientele
Amex Global Business Travel
02.2023 - Current
Cabin Crew Instructor
Emirates Training College
06.2004 - 06.2006
Senior Cabin Crew Member
Emirates Airlines
01.1999 - 06.2003
Cabin Crew Member
Emirates Airlines
11.1997 - 01.1999
Secondaire 5 - Secondaire 5
Ecole Secondaire Van Horne
First Aid Response - First Aid Skills
First Aid St Johns
Instructor - Cabin Service Training
Emirates Airlines
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