Karima Dao
Mississauga,Ontario
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Dental Receptionist
Healthplex dental clinic
Mississauga, Ontario
01.2020 - 08.2023
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient's eligibility for benefits under various insurance plans.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Answered and managed incoming calls and emails.
- Processed referrals to specialists when required by the dentist.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Arranged documents for insurance claims.
Home Baker
self employer
Tripoly,libya, Libya
06.2009 - 02.2014
- Assisted in menu planning for all pastry items.
- Decorated cakes with intricate designs and patterns.
- Maintained a clean working environment by adhering to health and safety regulations.
- Prepared doughs, fillings and icings according to recipes.
- Planned daily production schedules based on customer orders and sales forecasts.
- Developed unique recipes for pastries and desserts, using seasonal ingredients.
- Managed time efficiently to produce high-quality goods within tight deadlines.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Organized daily tasks for the entire team of bakers ensuring efficient workflow.
- Inspected finished goods before packaging them up for sale or delivery.
- Monitored food quality and safety standards in the kitchen.
- Supervised preparation and presentation of desserts for catered events.
- Tracked production costs to ensure profitability goals were met.
- Promoted bakery products through online platforms such as social media outlets.
- Analyzed customer feedback data to identify areas for improvement in product offerings or processes.
- Provided guidance and mentorship to junior bakery staff members.
- Ordered necessary supplies to maintain adequate inventory levels of baking ingredients.
- Ensured proper storage of products to prevent spoilage or contamination.
- Adjusted oven temperatures as needed throughout the day depending on product being baked.
- Purchased ingredients from local farms to benefit environment and reduce costs.
- Finished baked goods with glazes, icings and other toppings.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Created new recipes using available ingredients and for special occasions.
- Cut and shaped dough for rolls, bread and various pastries.
- Monitored color of baking items to raise or lower temperature or remove from oven.
Education
Bachelor of Arts - Pastry Arts
Centennial College of Applied Arts And Technology
Scarborough, ON09-2023
Bachelor of Arts - Business Administration
Ontario Collages
Canada09-2016
Bachelor of Arts - Business Administration
Nasser Collage
Lbiya05-2003
High School Diploma -
Alwatani
Libya 06-2000
Timeline
Dental Receptionist
Healthplex dental clinic
01.2020 - 08.2023
Home Baker
self employer
06.2009 - 02.2014
Bachelor of Arts - Pastry Arts
Centennial College of Applied Arts And Technology
Bachelor of Arts - Business Administration
Ontario Collages
Bachelor of Arts - Business Administration
Nasser Collage
High School Diploma -
Alwatani
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