A team player with strong organizational capability, problem-solving, and responsible attitude. Young, motivated, and interested in the Art and Science of understanding people and helping them succeed.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Bilingual Customer Service Representative
ICS courier
11.2022 - 11.2023
Answered over 50 Inbound calls per day and also placed Outbound calls to follow up with customers while adhering to policies and procedures
Addressed customer complaints, maintained customer relation and satisfaction, responded to difficult inquiries, and processed new accounts and supply orders
Communicated daily with Branch Management, Sales and Customer Service to address customer concerns and provided follow up as required.
Traded Stocks, Options, and Crypto in US Stock Market using Technical Analysis, as well as various Techniques/Knowledge taught by 2 different international trading companies
Learned to Minimize Losses and Maximize Profits as safely and smartly as possible using Stop Losses/Take Profit/ Scaling out method
Completed financial markets understanding and trading certified courses, Jan 2021, UK, Wealth Training Company, and March 2022, USA, The Dark Pools by The Stock Whisperer.
Consumer Creative Assistant
Carat
06.2019 - 01.2021
Co-operated with a team of creatives to discuss Ad objectives and combine ideas into results
Created 2 Adverts for Allianz Egypt Campaign Promoting and Supporting Egyptian Paralympic Athletes for the Tokyo 2020 Paralympic Games
Presented my advert ideas to the Chairman and Commercial Director of Allianz Egypt
Helped evaluate creative work and review strategies
Critique program creator - Comedy Gaming Youtube channel that primarily mocks Call of Duty Modern Warfare glitches and flaws in creative and humorous ways
Voice Acting talent, as well as created all the ideas behind every episode, write the Screenplay, draw the cartoon backgrounds and characters.
Cook
Nando’s Bay St.
10.2019 - 03.2020
Cooked all dishes served at Nando’s Afro-Portuguese inspired Peri-Peri Chicken in Canada
Worked as Back Grill (primarily), Front Grill and Coordinator
Learned the values of reliability, teamwork, organization, and responsibility.
Ensured Quality in my dishes under time constraint
Ensure the work station is as hygienic and safe as possible in compliance with health and safety regulations
Education
Trading intensive courses -
The Stock Whisperer
Investment training course - undefined
Wealth Training Company
Bachelor of Arts - undefined
University of Toronto (St. George Campus)
Toronto, ON
French Baccalaureate - undefined
Lycée Français de Toronto
Toronto, ON
Skills
Taekwondo (last red belt, 2012)undefined
Volunteer Experience
Organizer/Usher, Allianz national sales meeting organized by Field Action, 06/2019, Cairo, Collaborated with a team to organize and set up Allianz event at Dusit Hotel in Cairo - Egypt, attended by 400 salesmen, the chairman of Allianz as well as their board of directors. Event included announcing winning sales team to go to Brazil in addition to business presentation and buffet. Received guests and assisted them in seating.
Assistant, Toronto Intergenerational Partnerships Community, 02/2018, 05/2019, Toronto, ON, Provided assistance to teach elderly in different communities to use and improve their understanding in computers, video games, and personal technological usage., Facilitated sessions for elderly people to save money through use of coupons, researching cheaper markets for food and services, taught them about government programs and services made for them., Organized and set up play game activities to provide fun opportunities for the elderly people and also served food and drinks., Collaborated with a team to support seasonal art events to help children and elders group up and craft paper Easter bunny figurines, Chinese lanterns and Valentine’s day cards.
Blue Crew Member, University of Toronto Students Union, 01/2017, 05/2017, Toronto, ON, Supported in managing various University events including the ASEAN Festival/ Malaysian Bazaar 2017 at Ryerson University, the University of Toronto Club and Summer Experience fair 2017, and the UoFT Unity Ball 2017., Supported Daily Bread Food Bank as a volunteer to sort and arrange donated food., Took orders, prepared food, served guests at UoFT’s annual Frost Week Vegan breakfast.
Intern, Advantage Marketing and Advertising, Summer 2014, Received training as an advertising account assistant at “Advantage Marketing and Advertising”, winner of Cannes silver lion award for best TV ad., Created 3 creative adverts for a client on Panda Cheese product.