Kari Dinter
Sherwood Park,AB
Summary
Accomplished Branch Manager with a proven track record at Bank of Montreal, enhancing branch operations and customer satisfaction. Leveraged skills in branch operations management and customer service to exceed performance targets and foster strong customer relationships. Recognized for excellent time management and driving revenue growth through strategic sales initiatives.
Overview
20
20
years of professional experience
Work History
Branch Manager
Bank of Montreal
06.2021 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Branch Manager
Bank of Montreal
06.2019 - 06.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Assistant Manager
Bank of Montreal
07.2014 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- 2018 Being BMO Award
Senior Customer Service Representative
Bank of Montreal
08.2013 - 07.2014
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Customer Service Representative
Bank of Montreal
04.2010 - 08.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Bank of Montreal
11.2004 - 07.2008
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Investment Funds in Canada
Canadian Securities
Branch Compliance Officer
Canadian Securities
High School Diploma -
Gh Primeau
Morinville, AB06-1992
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Languages
English
Full Professional
Timeline
Branch Manager
Bank of Montreal
06.2021 - Current
Branch Manager
Bank of Montreal
06.2019 - 06.2021
Assistant Manager
Bank of Montreal
07.2014 - 06.2019
Senior Customer Service Representative
Bank of Montreal
08.2013 - 07.2014
Customer Service Representative
Bank of Montreal
04.2010 - 08.2013
Customer Service Representative
Bank of Montreal
11.2004 - 07.2008
Investment Funds in Canada
Canadian Securities
Branch Compliance Officer
Canadian Securities
High School Diploma -
Gh Primeau
Similar Profiles
Lakshmipriya KrishnamurthiLakshmipriya Krishnamurthi
Business Analyst and Reporting Specialist at Bank of MontrealBusiness Analyst and Reporting Specialist at Bank of Montreal
Xenia AuyeungXenia Auyeung
Business Consultant – Int. at Bank of MontrealBusiness Consultant – Int. at Bank of Montreal
Vallery PedreVallery Pedre
Senior business Mastercard Specialist at Bank of MontrealSenior business Mastercard Specialist at Bank of Montreal