Kari Cousins
Vancouver,BC
Summary
Highly skilled and motivated professional business development / account manager with a passion for delivering premium service and a proven track record in building lasting relationships. Exceptional communicator and adept team player with a strong ability to thrive in fast-paced environments. Committed to upholding first-class customer service ensuring optimal satisfaction through effective communication and seamless teamwork. Seeking to leverage these strengths to provide an unparalleled premium service experience to esteemed customers and contribute to the success of a prestigious organization.
Overview
6
6
years of professional experience
Work History
Account Executive
Fire Pro Fire Protection Services
09.2022 - 04.2023
- Implemented customer focused approach to sales, resulting in 95% customer satisfaction rate and significant increase in repeat business.
- Demonstrated outstanding negotiation skills in contract agreements, leading to 70% of quota year-to-date.
- Negotiated and closed contract with large rental management company expanding customer portfolio and solidifying long-term partnerships.
- Cultivated and maintained key client relationships, resulting in 30% increase in repeat business and client retention rate.
- Strategically identified and pursued lucrative business opportunities, resulting in 45% growth in annual sales and market expansion
Business Development Manager
Vancouver Fire Protection & Radius Security
08.2019 - 09.2022
- Identified, established, and developed new business opportunities through networking opportunities, cold calling and canvassing specific targeted location which resulted in 5 face to face meetings per week
- Attended continual industry events, trade shows and golf tournaments which built lasting relationships which resulted in repeat business
- Developed and executed ongoing marketing promotions to warm leads, leading to close rates of 40%, which exceeded expectations by 30%
- Retained 97% of largest 5% of clients through frequent communication and deep understanding of their ongoing business needs
- Spearheaded, developed and maintained strategic partnerships with 5 industry vendors to grow partner base, resulting in over $50K in new revenue within 1st year; which exceeded expectations by 25% in sales
- Created, organized and executed lunch and learn events facilitated at client's head office and online. Each event resulted average of 5 qualified leads
Outside Sales | Event Sales
Pit Stop Portables
05.2017 - 08.2018
- Established new accounts through cold calling and personal visits to potential customers.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Exceeded monthly sales targets and quotas consistently.
- Built relationships with customers and community to promote long term business growth.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Education
Serving It Right
Responsible Service BC
Special Event Planning
BCIT
Sales Training (KO Knockout)
KO Advantage
Basic Estimating Electrical Contruction
Construction Association
Skills
- Client Relationship-Building
- Product and Service Sales
- Business Growth Opportunities
- Strong Presentation Skills
Affiliations
Institute of Real Estate Management, BC Chapter
Co-Chair
The Professional Association of Managing Agents
Events Committee
Building Owners and Manager Association of BC
Member
Timeline
Account Executive
Fire Pro Fire Protection Services
09.2022 - 04.2023
Business Development Manager
Vancouver Fire Protection & Radius Security
08.2019 - 09.2022
Outside Sales | Event Sales
Pit Stop Portables
05.2017 - 08.2018
Serving It Right
Responsible Service BC
Special Event Planning
BCIT
Sales Training (KO Knockout)
KO Advantage
Basic Estimating Electrical Contruction
Construction Association
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