Hi, I’m
Karen Kristel Hao Mapanao
Executive Assistant | Customer Service | Banker
Clarenville,NL
Summary
A pro-active, resourceful, and results-driven individual with three (3) years of experience as an Executive Secretary, and an over nine (9) years of experience in Banking and Finance, Customer Service, and FOREX dealings. Highly regarded for integrity, commitment, and the ability to manage multiple tasks simultaneously. Performs excellently even under pressure, detail-oriented, and committed to quality service.
Overview
14
years of professional experience
Work History
Orient Exchange Co. (L.L.C.)
Assistant to Board of Directors
01.2021 - 03.2024
Job overview
- From being in the frontline as Customer Service Associate, appointed as an Assistant to the Board of Directors.
- Managed calendars of the 3 executives (The Chairman, the CEO & the other Director).
- Handled daily cheques deposits and monitor status.
- Managed various branch requirements such as maintenance & repairs and coordinate these requirements to specific point of contacts.
- Handled the process of application of new and renewals of different licenses of all the branches as required by the Government of UAE (e.g. Trade Licenses, Central Bank Licenses, Tenancy Contracts).
- Handled payments of monthly expenses such as vehicle petrol, electricity and water consumptions, telephone bills, internet bills and settlement of other payables.
- Handled application of various Visa's for all the directors and their respective family members.
Orient Exchange Co. (L.L.C.)
Customer Service Associate & FOREX Teller
02.2016 - 02.2020
Job overview
- Handled foreign currency trading maximizing branch profit.
- Handled processing of Telegraphic Transfers going to local and international destinations using different tools delivering exceptional service for the customers.
- Assistant to branch-in-charge in managing daily operational activities such as email correspondence, attend to customer inquiries using different channels, managing different foreign currency stocks, managing the schedule of the branch manpower, attending to customers' requests, complaints, and disputes.
- Handled marketing activities improving sales.
- Handled end of day reports including cash/ ledger balancing.
- Handled processing of WPS, Value Added Tax payments and Credit Card Bills payments.
- Trained newly-hired staff ensuring that they receive a comprehensive training regarding compliance in Anti-Money Laundering Act and other standard practices in handling customers.
BDO Unibank, Inc.
Universal Teller
05.2010 - 01.2016
Job overview
- Handled processing of standard teller transactions including but not limited to; servicing client accounts with different types of deposits, accepting loan payments and different bills payments, managing safe deposit box payments, encashing cheques and withdrawals, balancing cash drawers, avoiding discrepancies.
- Handled replenishing of cash in designated Automated Teller Machines(ATM).
- Handled processing an average of 300+ transactions per day with exceptional attention to detail.
- Handled the process of opening of new accounts, cross-sells other banking products and services including offering credit cards, different types of loans, life insurance, and other forms of investments.
Education
University of Rizal System, Binangonan Campus, Binangonan, Rizal
Bachelor of Science from Accounting
03.2010
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Verbal and written communication
- Data Entry
- Workload Management
- File and Record Keeping
- Support Services
- Administrative duties
- Schedule and calendar management
- Administrative tasks
- Product and service knowledge
- Microsoft Office Suite
- Meeting Scheduling
- Data Confidentiality
- Document Control
- Basic accounting
- Business Correspondence
- Expense Reporting
- Corporate Procedures
- Relationship Building
- Expert in Microsoft Outlook software
- Billing and coding
- Professional and mature
Languages
English
Full Professional
Filipino
Native or Bilingual
Qualifications Education
Bachelor of Science in Accountancy, University of Rizal System, 2010
Personal Information
- Date of Birth: 01/19/86
- Nationality: Filipino
- Marital Status: Married
References
To be provided upon request.
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time offStock Options / Equity / Profit SharingPersonal development programsWork from home optionSoftware
Microsoft Outlook
Timeline
Assistant to Board of Directors
Orient Exchange Co. (L.L.C.)
01.2021 - 03.2024
Customer Service Associate & FOREX Teller
Orient Exchange Co. (L.L.C.)
02.2016 - 02.2020
Universal Teller
BDO Unibank, Inc.
05.2010 - 01.2016
University of Rizal System
Bachelor of Science from Accounting
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