Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Kelly Noseworthy

Clarenville,NL

Summary

Results-driven professional with 8 years of experience in Lottery operations, production management, organizational development. Highly adept in planning, coordinating and executing successful production strategies. Outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels.

Overview

1
1
year of professional experience

Work History

ASSISTANT HOTEL MANAGER

Quality Hotel Clarenville
Clarenville, Newfoundland and Labrador
07.2023 - 05.2024
  • Implemented operational changes as needed in order to maximize efficiency of hotel operations.
  • Resolved customer complaints in an efficient manner in order to maintain high standards of hospitality services.
  • Ensured all staff members had appropriate training and development opportunities.
  • Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
  • Handled administrative duties such as preparing payrolls, managing staff schedules, ordering for all departments, weekly and monthly inventories, SAGE input for night audits.
  • Monitored hotel operations to ensure compliance with brand standards, safety regulations, policies, and procedures.
  • Coordinated daily tasks of front desk, housekeeping, maintenance, restaurant, and kitchen personnel to ensure all brand standards were met.
  • Coordinated with vendors to ensure timely delivery of supplies and services.
  • Reviewed employee performance evaluations on a regular basis to identify areas needing improvement. Developed and enforced operational policies and procedures to improve overall efficiency.
  • Conducted regular inspections of all public areas within the hotel premises.
  • Monitored inventory levels of food items, beverages, and linen supplies, ensuring adequate stock is available at all times.
  • Prepared reports on occupancy levels, revenue projections, staffing needs.

MARKETING AND SALES SPECIALIST

GNWT-NWT/NU Lotteries
Yellowknife, NT
2019 - 2022
  • Developed positive relationships with new and existing customers and retailers, leading to increased sales opportunities.
  • Handled customer inquiries promptly and efficiently, serving as point-of-contact between customers, retailers and Western Canada Lottery Corporation.
  • Coordinated preparation and shipping of lottery products, sales kits, welcome packages and gifts for customer outreach.
  • Managed sample product distribution and customer incentive programs to increase sales.
  • Analyzed other provincial lottery marketing campaigns for insights to gain attention and sales for retailers.
  • Assist in and developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
  • Attended marketing-related networking events to build company presence in community and foster relationships with other lottery corporations.

RETAIL SUPPORT MANAGER

NWT Sport and Recreation Council- NWT/NU Lotteries
Yellowknife, NT
2014 - 2019
  • Responsible for the operations of 33 Lottery Retail Outlets throughout the NWT and NU
  • Distribution of lottery products, training of new retailers, dealing with customer complaints, winners, and marketing of lottery
  • Evaluated performance of support staff and provided coaching to improve performance.
  • Weekly inventory levels checks and placed merchandise orders for restocking purposes.
  • Drove sales and boosted customer excitement through effective oversight of store promotions.
  • Assist with the financial distribution of lottery funds to the 5 sport partners.

FINANCE AND LOTTERY OFFICER

Sport North Federation
Yellowknife, NT
2008 - 2014
  • Accounts receivables, collection calls, accounts payable, monthly bank and account reconciliation, payroll, health benefits administrator, monthly RRSP remittance, daily input for lottery retailers and daily office duties.
  • Worked with senior management to define standards, policies, procedures and organizational enhancements to meet company goals for finance.
  • Conducted audit procedures and documented results to evaluate internal control effectiveness.
  • Oversaw all postings and reconciliation of ledgers and accounts.
  • Prepared month-end accruals and necessary journal vouchers to facilitate month-end closing.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Oversaw month-end closing process, prepared financial statements and managed advanced reconciliations.

RECREATION COORDINATOR

Town of Inuvik
Inuvik, NT
2002 - 2008
  • Manage and determined appropriate recreation activities for participants in various age groups.
  • Planned recreation activities, sports events and competitions.
  • Advertise and promote recreation programs and support their implementations
  • Collaborated with community organizations to develop and enhance programs.
  • Provide daily supervision and guidance to the Recreation Programmer, Inuvik Family Centre Supervisor, pool staff and summer staff
  • Preparation of department budgets, funding proposals, reports, monthly invoicing and collections as well as fundraising.

Education

Basic First Aid (2027)

Workplace NL
Clarenville, NL
05-2024

OHS Committee, WHS Rep And Designate (2026)

Eastern Safety Services
Clarenville, NL
11-2023

FA1 with CGA-NWT -

01.2009

Certificate- Microsoft Word, Excel and Simply Accounting -

P.B. Computer Training Centre
01.1999

Diploma - Community Recreation Leadership

College of The North Atlantic
St. John's
04.1993

High School Diploma -

Herdman Collegiate
Corner Brook, NL
06.1990

Skills

  • Microsoft Office Programs
  • Proficient in Simply Accounting
  • Marketing
  • Warehouse operations
  • Business and Operations Management
  • Policies and procedures implementation
  • Staff training and development
  • Active listening, team player and strong work ethic
  • Former Volunteer Firefighter

Accomplishments

  • Hosted the first NWT Summer Games in July 2005
  • Responsible for planning and implementing the games as well as securing sponsorship and scheduling of volunteers
  • Hosted the 2005 NWT Recreation and Parks Association (NWTRPA) Annual General Meeting and Conference in April 2005
  • Responsible for planning and implementing the 5-day conference and evening events
  • Responsible for securing sponsorship, session speakers, volunteers, caterers, registration for delegates, accommodations for delegates as well as the schedule of events
  • Hosted the Inuvik portion of the Canada Games Torch Relay April 2006
  • Responsible for planning and implementing the arrival, transportation of the torch locally with volunteers and the Community Feast
  • Traveled to the Kenai Peninsula, Alaska in February 2006 as part of Team NWT as a Mission Staff for the Arctic Winter Games
  • Responsible for the wrestling team as well as writing, editing, and distributing the daily newsletter to all teams
  • Traveled to Whitehorse in March 2007 as part of Team NWT as a Mission Staff for the Canada Winter Games
  • Responsible for writing, editing, and distributing the daily newsletter to all teams
  • Traveled to Yellowknife in March 2008 as part of Team NWT as a Mission Staff for the Arctic Winter Games
  • Responsible for the female hockey team, arctic sports team as well as writing, editing, and distributing the daily newsletter to all teams
  • Director on the NWT Recreation and Parks Association (NWTRPA) for 3 years
  • Vice- President of the Beaufort Delta Sahtu Recreation Association (BDSRA) for 2 years and as a director for 4 years
  • Planned and implemented the “Swim to Survive” program in Inuvik
  • Combining the efforts and resources available through IDC and the GTC to provide the “Swim to Survive” program to all school aged children from grades K to 12
  • Securing funding to provide every child with the basic knowledge to survive in and around water as well as with a lifejacket to take home and keep once program has been completed
  • Recipient of the 2007 NWT Recreation and Parks Association- Recreation Leader Award.

References

REFERENCES AVAILABLE UPON REQUEST

Timeline

ASSISTANT HOTEL MANAGER

Quality Hotel Clarenville
07.2023 - 05.2024

MARKETING AND SALES SPECIALIST

GNWT-NWT/NU Lotteries
2019 - 2022

RETAIL SUPPORT MANAGER

NWT Sport and Recreation Council- NWT/NU Lotteries
2014 - 2019

FINANCE AND LOTTERY OFFICER

Sport North Federation
2008 - 2014

RECREATION COORDINATOR

Town of Inuvik
2002 - 2008

Basic First Aid (2027)

Workplace NL

OHS Committee, WHS Rep And Designate (2026)

Eastern Safety Services

FA1 with CGA-NWT -

Certificate- Microsoft Word, Excel and Simply Accounting -

P.B. Computer Training Centre

Diploma - Community Recreation Leadership

College of The North Atlantic

High School Diploma -

Herdman Collegiate

Similar Profiles

CREATE PROFILE
Kelly Noseworthy