Karen Wotton
Brandon,MB
Summary
Achieved notable client retention and satisfaction at Body & Spirit Massage Therapy through exceptional customer service and advanced massage techniques. Effective in administrative procedures and effective communications, I boosted sales and streamlined operations at Elite Communications Inc. Skilled in both professional ethics and sales, my continuous education and proactive approach drive business growth.
Overview
23
23
years of professional experience
Work History
Registered Massage Therapist
Body & Spirit Massage Therapy (Self)
08.2012 - Current
- Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Streamlined appointment scheduling and record-keeping processes for increased efficiency in daily operations.
- Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.
- Expanded professional knowledge through continuous education in advanced massage techniques, industry trends, and best practices.
- Contributed to business growth by assisting with marketing efforts, including social media promotion and community outreach events.
Retail Sales Manager
Elite Communications Inc
02.2001 - 03.2009
- Facilitated volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
Education
Certificate - Registered Massage Therapy
Wellington College of Remedial Massage
Winnipeg, MB08.2012
Skills
- Professional ethics
- Client consultation
- Administrative Procedures
- Continuing education
- Effective Communications
- Sales and Marketing
Languages
English
Full Professional
Timeline
Registered Massage Therapist
Body & Spirit Massage Therapy (Self)
08.2012 - Current
Retail Sales Manager
Elite Communications Inc
02.2001 - 03.2009
Certificate - Registered Massage Therapy
Wellington College of Remedial Massage
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