Talia Enkin
Richmond Hill,ON
Summary
I am a Humber Esthetics student trained in Skincare, Body treatments and Medical Esthetics. Proficient multitasking and problem-solving traits. Adept at greeting customers and suggesting appropriate therapies and treatments and a determined student with a professional demeanor and excellent interpersonal and organizational abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Body & Soul Massage Therapy
2023.11 - Current
- Providing exceptional customer service to clients in-person, over phone, text and email
- Managed the appointment booking system to maximize time, efficiency while minimizing errors and potential booking conflicts
- Managed cash out of services, products and packages, accurately and according to protocol
- Assisted with floor operations such as cleaning, stocking and maintaining spa standards
- Established support to the service team accordingly and performed administrative tasks and other assignments as needed.
Student Esthetician
Humber Spa
2021.09 - 2023.04
- Performed facials and other treatments such as OxyGeneo and Microdermabrasion, nail care and polish application, waxing, chemical peels, aromatherapy body massages, body scrubs and wraps as well as cosmetic makeup application.
- Provided in-depth client consultations and analysis pre-treatments.
- Managed front desk operations including; Bookings, multi-lined client calls, resolving client problems and questions, filing forms and documents as needed alphabetically, collecting payments and processing transactions, amongst other duties as requested by management.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens while assisting aestheticians in setting up rooms and stations with supplies.
Customer Experience Representative
ValueBuds
2022.08 - 2023.10
- Obtained extensive knowledge of company products to recommend items aligned with customer needs.
- Assisted in setup and preparation of store as well as opening and closing store procedures
- Maintained an organized workspace, including display areas, product inventory, and point-of-sale systems, to create inviting and professional environment for customers.
- Collaborated with team members to restock inventory, track product availability, and ensure up-to-date selection of products is readily accessible to customers.
Education
Diploma - Esthetics And Spa Management
Humber College
Toronto, ON04.2024
High School Diploma -
Langstaff Secondary School
Richmond Hill, ON06.2019
Skills
- Relationship building and management
- Customer service
- Multitasking abilities
- Spa retail sales
- Professional demeanor
- Booker spa software
- Zenoti Software
- Microsoft Word and Excel
- Conflict resolution
- Microdermabrasion Treatments and other medical esthetic facials
- OxyGeneo
- Celluma LED light therapy
- Body therapy treatments
- Makeup Application and brow/lash tinting
Certification
- CannSell
- Dermalogica - Clean Touch
- CBON Infection Control - Esthetics
Timeline
Receptionist
Body & Soul Massage Therapy
2023.11 - Current
Customer Experience Representative
ValueBuds
2022.08 - 2023.10
Student Esthetician
Humber Spa
2021.09 - 2023.04
Diploma - Esthetics And Spa Management
Humber College
High School Diploma -
Langstaff Secondary School
- CannSell
- Dermalogica - Clean Touch
- CBON Infection Control - Esthetics
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