Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karen Pulongbarit

edmonton,AB

Summary

Proven multitasker and communicator, adept at enhancing customer experiences and streamlining operations, showcased during tenure at Starlight Casino. Excelled in regulatory compliance and efficient problem-solving, significantly improving service delivery. Mastery in cash handling and customer relationship management underlines a commitment to reliability and adaptability, driving positive outcomes in fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Slot Attendant/Cashier

Starlight Casino
10.2013 - Current


  • Aided in maintaining regulatory compliance by adhering to established policies, procedures, and guidelines within the gaming industry.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Ensured accurate record-keeping of transactions, maintaining detailed logs of jackpot payouts and machine repairs.
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Used POS system to enter orders, process payments and issue receipts.
  • Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.

Server/Bartender

Ricky's All Day Grill
03.2021 - 06.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Mail/Package Handler and Sorter

Canada Post
05.2015 - 02.2016


  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Used hand-held scanners and physical logs to accurately track item movements.

Dietary Aide

Revera Retirement Living
06.2014 - 03.2015
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Adjusted food preparation methods in accordance with customer requests.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.

Education

Medial Office Administration

Cdi College
Edmonton, AB
04-2023

Bachelor of Science - Nursing

Far Eastern University
Manila, Philippines
03-2007

Skills

  • Strong communication skills
  • Efficient multitasking
  • Adaptability and flexibility
  • Problem-solving
  • Time management
  • Reliability and punctuality
  • Customer relationship management

Certification

  • Certified in Standard

First Aid & CPR/AED level C

Meets CSA Standard Z1210-17 - Intermediate

Certificate number: 102093420


  • Workplace Hazardous Materials Information System (WHMIS)


  • AHSE (ASSOCIATE IN HEALTH SCIENCES EDUCATION)

Timeline

Server/Bartender

Ricky's All Day Grill
03.2021 - 06.2023

Mail/Package Handler and Sorter

Canada Post
05.2015 - 02.2016

Dietary Aide

Revera Retirement Living
06.2014 - 03.2015

Slot Attendant/Cashier

Starlight Casino
10.2013 - Current

Medial Office Administration

Cdi College

Bachelor of Science - Nursing

Far Eastern University

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Karen Pulongbarit